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Introduction
Empathy Map
The Empathy Map tool helps understand the customer's thoughts, feelings, and experiences.
Conclusion
Understanding the Customer Experience
- Empathy Map provides valuable insights into the customer experience, enabling better decision-making.
Key Elements
Visual elements like facial expressions and body language are key to understanding emotions.
Emotional Impact
Customer Journey
Understanding the customer journey from their perspective is essential to empathize effectively.
Capturing the emotional impact of a customer's experience is crucial for meaningful insights.
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