BPMN

Why is business process mapping important?

Why?

Benefits of understanding a business process:

• Gets all stakeholders on the same page.
• Identify pain points to solve the right problems.
• Spot inefficiencies and delays.
• Understand exceptions and errors.
• Understand accountability and responsibility.
• Understand the scope of a project.
• Gap analysis: understand what needs to be done by understanding the as-is and the to-be.
• Can use to drive standardization.

Business Process Model and Notation (BPMN)

• Standardized notation
• Allows for detailed mapping

BPMN

Tips

• Make sure your process is easy to read and understand by the business stakeholders.
• Keep process step descriptions short and concise.
• Keep all of the same shapes the same size for a neat, uniform look.
• Keep the process flowing from left to right.
• Try to prevent having connector arrows that cross one another.
• Make sure all your shapes are aligned vertically and horizontally.
• Make sure the start and end points of the process are clear.
• Always have a legend.
• Make use of version control. Add the version and the date that the process was last edited to keep track of the latest version.

Questions?

Questions and tools

Which process mapping software do you use?

Some to consider:

• Microsoft Visio
• Lucid Chart (https://www.lucidchart.com/pages/)
• Diagrams.net (https://app.diagrams.net/)

Some of the free online tools can also open and edit Microsoft Visio files.

NB! For work purposes, please make sure that you use a tool that has been approved by the organization to protect business information and IP.