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taking and leaving phone messages
15
Taking and leaving
phone message
Task
MM/DD/YYYY
Client Name goes here
Plan
Debate
Warmer
Plan
Listening
functional language: Leaving messages and giving clear details on the phone.
Making phone calls with your partner.
Aim of the lesson:
Making phone calls and taking and leaving messages.
Main aim
A simple phone call, a text message or a voice mail can change my mood entirely.
Warmer
Voice message
Listen to your teacher and write down the voice mail message.
Tony and Donna
Listening
Donna has to work late; she can't pick up the children after school and can't get through to Anna, the babysitter.
Are these statements true or false?
True or false?
Are these statements true or false?
True or false?
Language focus
Is
Language Focus
Answers
Receiver
Caller
Caller or receiver?
1. Is Tony here?
2. Can I speak to him, please?
11. Can I leave a message with you?
13. I can't get through to her.
3. Who should I say is calling?
4. I'll just put you through to him.
5. Please hold the line.
6. Thanks for holding.
7. I'm afraid he's in a meeting at the moment.
8. He should be available after lunch.
9. Can I take a message?
10. Should I ask him to call you back when he's free?
12. What would you like me to tell him?
14. How do you spell that, please?
15. I'll call you back as soon as she answers.
16. I'll let your husband know when he comes out of his meeting.
Carlos, a student at the British Council
Example
Conversation
Answers.
Task: 4 situations
Making phone calls with your partner.