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Amazon - Internal Conflict

Miguel Alonso H.

Introduction

CSR Absense

Social Issues

  • Negative reputation
  • Business Model
  • Become victims of boycotting
  • Uncooperative workforce

What is being handled wrongfully?

Facts and Figures

  • Allegations
  • Worker exploitation
  • What is really happening?

Workers

How are warehouse workers exploited?

Unions

Anti-Union Actions

Reasons for necessary change

Why is Change Needed?

Increased Productivity

Happy Employees = Successful Workers

  • Good working environments proven to boost productivity
  • Better health for employees
  • Company saves money
  • High morale = Respectful environment

Problem free

Unions

  • They should be heard

In case of conflict:

  • Rising costs
  • Many starting
  • Investors won't be happy
  • Shares decreasing
  • Boycotting

Potential Solution

A Trusting Approach

"Speak-up Culture"

  • Supportive environment
  • Comfort
  • Open to listening
  • Trusting of employees

Onsite Changes

  • Layout
  • Fairer pay
  • Stress relief

Source Citations

Image and Source Citations

Alimahomed-Wilson, Jake, and Immanuel Ness, editors. Choke Points: Logistics Workers Disrupting the Global Supply Chain. Pluto Press, 2018. Accessed 17 November 2022.

“Amazon reputation tarnished – DW – 12/19/2014.” DW, 19 December 2014, https://www.dw.com/en/amazon-reputation-tarnished-amid-labor-disputes/a-18141464. Accessed 19 November 2022.

“Proof That Positive Work Cultures Are More Productive.” Harvard Business Review, 1 December 2015, https://hbr.org/2015/12/proof-that-positive-work-cultures-are-more-productive. Accessed 19 November 2022.

Alonso Sanchez, Raul. Personal interview. 19.11.22

“"You're Just Disposable": Former Amazon Workers Speak Out | "Amazon Empire" | FRONTLINE” YouTube, uploaded by FRONTLINE PBS | Official, 14 Feb. 2020, https://www.youtube.com/watch?v=3-KMXng5Cp0. Accessed 19 November 2022

“Morgan Stanley explains how unions could affect Amazon's bottom line.” CNBC, 4 April 2022, https://www.cnbc.com/2022/04/04/morgan-stanley-explains-how-unions-could-impact-amazons-bottom-line.html. Accessed 19 November 2022.

Greenhouse, Steven. “Amazon chews through the average worker in eight months. They need a union | Steven Greenhouse.” The Guardian, 4 February 2022, https://www.theguardian.com/commentisfree/2022/feb/04/amazon-chews-through-the-average-worker-in-eight-months-they-need-a-union. Accessed 15 November 2022.

Capital. “Jeff Bezos: Wie Ein Mann 130 Milliarden Dollar Gemacht Hat.” Capital.de, Capital, 15 Apr. 2020, www.capital.de/karriere/jeff-bezos. Accessed 24 Nov. 2022.

“What Is a Boycott for Kids? - Answered - Twinkl Teaching Wiki.” Twinkl, 2022, www.twinkl.de/teaching-wiki/boycott-for-kids. Accessed 24 Nov. 2022.

‌Chidiac, Gerry. “Exploiting Workers Is a Dark and Lonely Path to Wealth.” Troy Media, 16 Dec. 2021, troymedia.com/lifestyle/worker-exploitation-is-a-dark-and-lonely-path-to-wealth/. Accessed 24 Nov. 2022.

Menegus, Bryan. “Amazon’s Aggressive Anti-Union Tactics Revealed in Leaked 45-Minute Video.” Gizmodo, Gizmodo, 26 Sept. 2018, gizmodo.com/amazons-aggressive-anti-union-tactics-revealed-in-leake-1829305201. Accessed 24 Nov. 2022.

‌“Amazon Is Bombarding Workers with Union-Busting Messages.” Vice.com, 23 Mar. 2022, www.vice.com/en/article/xgdpqj/amazon-is-bombarding-workers-with-union-busting-messages. Accessed 24 Nov. 2022.

‌“Datei:Amazon Logo.svg – Wikipedia.” Wikipedia.org, 6 Aug. 2016, de.wikipedia.org/wiki/Datei:Amazon_logo.svg. Accessed 24 Nov. 2022.

‌Poh, Michael. “5 Characteristics of a Positive Work Environment.” Hongkiat, 5 Aug. 2021, www.hongkiat.com/blog/positive-working-environment/. Accessed 24 Nov. 2022.

‌“Mit Change Management Im Schaden Schneller Zum Ziel (Teil 2).” Versicherungsmagazin.de, 18 Oct. 2022, www.versicherungsmagazin.de/rubriken/branche/mit-change-management-im-schaden-schneller-zum-ziel-teil-2-3265053.html. Accessed 24 Nov. 2022.

‌“What Is a Speak up Culture? (and Why Your Organization Needs One).” I-Sight, 2022, www.i-sight.com/resources/what-is-speak-up-culture-and-why-your-organization-needs-one/. Accessed 24 Nov. 2022.

Image Citations

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