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Training Expectations

Customer Service Essentials

WELCOME

I am SO happy to have you on our team! Over the next 2-3 weeks, you will learn the ins and outs of Milestone, the Hub, and become a home service expert!

About Me

Graduated from OU in 2016

B.A. in Criminology

About Me

We have 1 fur-child, Einstein!

My name is Lauren! I have been with Milestone since Fall 2018. I started as a CEP and in May of 2019, I accepted the position of the Hub Trainer.

Grew up in Heath/Rockwall

GROUND RULES

GROUND RULES

ATTENDANCE

ATTENDANCE & TARDINESS

Tardy Policy (In the first 90 days)

Approved

Absences

1st tardy- Verbal Warning

Attendance Policy

Must be requested at least 1 month in advance

2nd tardy- Written Warning

You must call me at least 1 hour prior to the start of your shift if you will be out for the day.

3rd tardy- Write Up

4th tardy- Write Up

If you are able to get your shift covered and approved by a lead, then you do not need a 1 month notice.

3 or more days out sick must be accompanied by a doctor's note.

5th tardy- Termination

ICEBREAKER

ICEBREAKER

Now that you know a little about me, let's learn about YOU!

Questions for Friends

At your table, come up with 3 questions you would ask a good friend.

Questions for Friends

Questions for Friends

Find someone you don't know/not at your table and ask them one of the questions your table came up with!

Be prepared to share with the class.

Questions for Friends

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