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Airbnb Balanced Score Card
7
CUSTOMER
OBJECTIVES
FINANCIAL
OBJECTIVES
Increase inventory globally; Establish clarity on pricing in a host's specific location/area; Add transportation services
Provide more clarity on comfort quality and cleanliness standards, by working more closely with hosts; Increase ease of payment by offering more payment methods on platform; Improve platform consistency across devices for ease of use regardless of user's location and device used
INTERNAL
PROCESS
OBJECTIVES
LEARNING
& GROWTH
OBJECTIVES
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Offer peer coaching opportunities to promote leaarning and meaningful relationships at work; Promote more group experiences for employees; core value employee recognition
Provide guidance to new and existing hosts on regulations that exist in their locality, state, country, regarding short term/vacation rentals; Limit inherent safety issues that may arise; Improve data security and privacy