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Ellsworth M. Statler

Task 1

Statler was born on October 26, 1863 in Somerset County, PA.

Task 2

At the age of 13, Statler got his first job at a hotel.

Task 3

Statler's life took him to Buffalo, New York, U.S where he took over a restaurant concession in an office building.

Task 4

Statler's hotel career began in 1901, when he won the right to build his first hotel – a 2,100-room temporary structure – as part of the Pan-American Exposition.

Task 5

Statler built the Statler Hotel in Buffalo.

Task 6

Statler coined the slogan “The Customer is Always Right.

Task 7

Being the first hotel the nation with running water and a private bath in each room.

Task 8

Many of Statler's concepts still exist in Hotels today. Statler's great service code provided managers with the knowledge they needed to successfully manage their employees.

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