SME Awards

Please visit our company planner

https://t.ly/plGW

Decision making role

Senior

Junior

Partner

Manager

• Strategic level

• Middle level problem solving

• Middle to high level problem solving

• Service channel and design

• Transactinoal level problem solving
• Complex task planning, organizaing, leading and control

• Managerial function

• Service termination

• Less complex task planning, organizing, leading and control

• High level discussion and problem solving

• Complex task planning, organizaing, leading and control

Essential resource support

Team arrangement

Computer & tablet

Transaction & data storage

Work place and environment

Chart of fieldwork

• Laptop
• Tablet
• BYOD

http://t.ly/33VC

Nice clean and keep calm

• Cloud based software
• Digital data storage
• Infozafe

Work place and environment nice clean and keep calm

Support team development

5 team skill sets

Language

Soft skill

Digital skill

Taxation

Accounting & Audit

Staff motivated program

Monetary program

Rewards activities

Non-monetary program

Earn points in Happy work application | OKR

Bonus | Incentive | Salary increasing | position fee

Rewards for outstanding staff | MMN Idol | Sport challenge | etc

Happy work - mobile application

Leave | Approval | Rewards | Check-in | Overtime

Happy work - to redeem the rewards

Here is some feedback!!

https://www.youtube.com/watch?v=cFxFqgq5aJU&feature=youtu.be

Service team

Regulations and team assignment

Move on

• TFAC

- Code of ethics

- TFRS/TFIC

• RD/DBD

- Revenue Code

- Commercial Code

- Occasional Rule

Overall regulations

Site for occasional rulings

Business Support & Develop team

https://sites.google.com/mmnsyn.com/covid19-remedy/home

• Labor Laws
• Environment
• Health & Sanitizer

Communications

• Written policy
• Info graphics
• Meetings
• Communication platform

Modified shoes storage from plastic bottles

Electricity & energy use, paperless

2 faces used paper, staples, trash seperate

1 side used paper, calendar, plastic bottles

Reduce

Repurpose

Reuse

Recycle

Plastic products (bags, bottle, straw)

Refuse

5 R for healthier earth

MMN Save earth

MMN BUSINESS PLAN 2020

Executive Summary

SWOT

Target Customer

Shot-Term , Long-Term Plan

Company Background

Business Plan >> http://gg.gg/jehsb

Risk Assessment

Risk Assessment >> http://gg.gg/jei1g

Company Planner

Goals

Strategies

Master Plan

PDCA

Company Planner >> http://gg.gg/jcuvc

Action Plan

Seal Meeting

Quarter Meeting

MMN Big Meeting

Action Plan >> http://gg.gg/jeicw

CSR

Survey >> http://gg.gg/jeims

Project >> http://gg.gg/jeio2

New services

Re-Design & Data Migrate

Cloud Service

Implemented

Consulting Service

HRD - Human Resource Development

English learning

New Software

Social media

Coaching

Customer and Market Survey

Management

3

2

1

MMN Big meeting for overall review.

Survey planning (Current) controlled by BDS's Manager.

Expectation questionnaire (New, current and exit customers).

Action Plan

Action

Company planner control sheet

https://t.ly/plGW

Link: https://1drv.ms/x/s!AjWDo1AV2O2EhK4tmnG9pEGS7TfK_w?e=GPWSVC

CRM Policy

Agreed and accepted by committee.

*** In case the customers has spend us less than 500,000 Baht, but they referred the new customer to us that cause automatic upgrade them to premium class.

*** In case the new customers, we will give them the lucky premium for blessing them to have a wealthy business and make them first impression with us.

Customer Benefit Action Plan

Monitor and develop by BDS Manager

Channel

Log file

How to manage?

TR cloud

• Telephone
• Email
• Customer survey
• line
• etc

1. Direct team meeting

2. Define best solutions

3. Solve

4. Feedback

Customer's claim

Customer Satisfaction Management

Customer Satisfaction 2019 Results

Brand Image

• Orientation
• Meeting
• Seminar
• Announcemence
• Self-learning

Competency

Confidentiality

Honesty

Objectivity

Independence

Agreed and accepted by committee.

Manners to customers

MMN Policy

Manners to colleagues

MMN Conduct

Ethic/Code of conduct

General manners

Public and social

Monitor and develop by BDS Manager

Complain Management

Customer/staff/vendor and stakeholders

Agreed and accepted by committee.

Complain Management

Monitor and develop by BDS Manager

1.การวัดผลและการวิเคราะห์ผลดำเนินงาน

https://docs.google.com/spreadsheets/d/1E0JlTzfqAyCsjMAeVedVmvwVCToF3gWPz4a85VoBZr4/edit#gid=2134155898

ตัวชี้วัดและเป้าที่ใช้ประเมินเพิ่มเติม

ความสุขของพนักงาน

ความพึงพอใจของลูกค้า

ตั้งเป้ารายได้ต่อปี

ทักษะที่พนักงานต้องเรียนรู้เพิ่ม

เติมต่อปี

https://docs.google.com/spreadsheets/d/1Dqt3kSLY3Q7mST3ZggGtNwu6sKZ9j85xHZB-ycf18Tg/edit#gid=0

2. การจัดเก็บข้อมูลการเงินการบัญชี

XERO

TR Cloud

HARD Copy

SOFT Copy

Email

Google sheet

Accounting Process

Other Process

4.

Adjust Process

Payment Process

2.

3.

Receive Process

1.

5.

Report

-Record Fixed Asset

-Record INV

-Record RV

-Record EXP

-Record PV

-adj PP.30

-adj prepaid Expense

-Adj accrued expense

-Trial Balance

-General ledger

-Daily Report

-AR report

-AP Report

Financial

Statement

https://www.trcloud.co/documentation-pro/

คู่มือการใช้งาน

https://mmnsyn.trcloud.co/application/login/?next=https%3A%2F%2Fmmnsyn.trcloud.co%2Fapplication%2Frevenue%2F

URL ที่ใช้บันทึกบัญชี

3.MMN digital transformation map

Data storage

NAS | Qsync |

One drive | Google form

Collaborate

Google sheet |

Happy work

e-mail | line

Zoom | Line | Skype | Whatsapp | e-mail | Hangout | GG duo

Communication

TR Cloud | Xero

Cloud-based software

4.การจัดเก็บความรู้ที่สำคัญและจำเป็นต่อธุรกิจ

https://docs.google.com/spreadsheets/d/1nu-GzDW1bwSOa60ICl4JKYV07Jr6ww5SRDHATpEC-8Q/edit#gid=1618128651

แผนการจัดอบรม

5.การแลกเปลี่ยนความรู้ที่สำคัญในธุรกิจ

Super Six

Update TFRS ที่เปลี่ยนแปลง และ TFRS15

รู้ทัน Big Data Analytics

เพื่อการบัญชีและการสอบบัญชี

Internship

นักศึกษาฝึกงานในไทย

นักศึกษาฝึกงานต่างชาติ

https://www.youtube.com/watch?v=JYhk2vZCQtg&feature=youtu.be

Culture

3

Performance management

4

Manpower Planning

1

Recruitment

2

Training

5

Competency Assessment

8

Succession planning

position

6

Human resource process

Compensation and benefits

7

Apply online

Recruitment

2

Culture

3

Performance management

4

https://mmnsync.myqnapcloud.com/kobsys/hr03/eva.php?iduser=12

Training

5

5 team skill sets

Language

Taxation

Soft skill

Digital skill

Accounting & Audit

Compensation and benefits

7

Training and development

5 team skill sets

Taxation

Language

Digital skill

Soft skill

Accounting & Audit

Index

Our process

Basic taxation for client

Due date

Payment to MMN

Our process:

Basic taxation:

Due date:

Payment to MMN

Planing and control service

https://docs.google.com/spreadsheets/d/1Dqt3kSLY3Q7mST3ZggGtNwu6sKZ9j85xHZB-ycf18Tg/edit#gid=2020492684

Service workflow

Development

QC & Timeline

First meeting

Start

Service

Clients feedback

Work process evaluation

https://docs.google.com/forms/d/e/1FAIpQLSeryonjwfeXRs9kxis_P7r9DFc1xaK1qFT-X0mZUT0rgaQQLg/formResponse

https://docs.google.com/forms/d/e/1FAIpQLSembrqNe5hfGnktMRfnN4m4Nf0S-XrmE9fIFxqzRug6UdD5Zw/viewform

Internal control

-Checklist to do

- Employee Performance Assessment

- Checkist to do

External control

- Log Client complaint

- Guarantee from government agencies

การดูแลสถานที่ เครื่องมือ และอุปกรณ์การให้บริการ

ความสะอาดของสถานที่ เครื่องมือ อุปกรณ์

การเตรียมพร้อมต่อความปลอดภัยและภาวะฉุกเฉิน

ภาวะฉุกเฉิน

ความปลอดภัย

ประกาศสถานะการณ์ Covid-19

ประกาศงดวันหยุดสงกรานต์ (covid-19)

Environment around the organization

Inside organize

Outside the organize

In the organize

Save energy

Cultivate awareness

Separating reused paper in the organization

Outside the organize