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Amazon Employee Engagement PJCT
3
AM's ENGAGEMENT WITH AA's
Karolina Gomez
Area Manager - IB Stow Intern
Staffing
E-swag
Coaching
Engage
Labor tracking
Quip
Masterminds
LFB
Project Tasks:
- Observe what managers spend their day doing, what they'd like to be doing, versus what they actually do
- Where do we want to be as a whole & how do we get there
- What is driving engagement with associates and what's keeping us from engagement
ABOUT THE PROJECT
Slack
Atlas
Audits
Adapt
Emails
Raffles
Time off
HRRs
AA Survey
SURVEY SAYS
AM Survey
4. What other barriers do you encounter that are not already listed?
- Too many deliverables/repetitive reporting
- Associates being staffed in different locations
- Donut shift associates
SENIOR OPS/OPS
Senior Ops Survey
ANALYSIS
ANALYSIS
- Ops & Seniors believe AMs should engage at least once a week with AAs
- 7/16 AMs stated they interact with their AAs at least once a week
- 23% of AAs stated they never interact with their manager
BENEFITS
&
GOALS
Source: “Impact of Employee Engagement on Productivity & Quality.” Insync, 9 Feb. 2022, https://insync.com.au/insights/impact-of-employee-engagement-on-productivity/.
willing to perform above and beyond to the needed goals
we cannot execute our deliverables without our teams
BENEFITS
& LONG TERM GOAL
Engagement is the single most important thing we can do to keep our team motivated, reduce attrition, and deliver results.
BENEFITS
- get to learn your team:
what motivates them
what makes them a better worker
- letting AAs know that you actually care about them
- build a level of trust
- increase Roboscout metrics
- decrease amount of mistakes
- decrease idle time
- increase floor health
- increase PCF rates
- increase positive feedbacks
When employees feel appreciated and included they are more productive
It helps build a person relationship which in return retains associates
SUGGESTIONS
1. Perform a soft skill training to all AMs on how to communicate with associates
Training will include:
- How to have meaningful conversations with associates?
- What to ask vs what not to ask
- How to start conversation
- How to maintain that relationship from a manager/associate perspective