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BUS GREETER

PRIORITIES

#1

HOSPITALITY & FRIENDLINESS

Providing EXCELLENT Customer Service

As a Bus Greeter, you are likely the very FIRST Santa's Helper our guest will encounter during their visit.

#1

You set the tone of their evening! Make a GREAT first and last impression!

ALWAYS...

Take time to connect with each guest! Don't Rush the Relationship.

HOW?

Make sure every guest you engage with is welcomed!

Provide assistance whenever possible.

Have a smile and a positive attitude!

#2

MANAGING THE

FLOW OF GUESTS

#2

Be able to help facilitate lines and organize the flow of our guests arriving and leaving by bus.

Help to keep the process as efficient as possible!

#3

Being EXCELLENT in

CLEANLINESS, ORGANIZATION, PREPAREDNESS & COMMUNICATION

Ensure the Cleanliness on all buses and parking lots that you are working in.

#3

Be Prepared & Organized for each shift: have a flashlight, keep cones organized, working radio, etc.

BEING

#4

KNOWLEDGEABLE & ACCURATE

WITH PARK INFORMATION

#4

Understand what days are Super Saver nights and which are Peak Nights. Be able to answer any questions guests may have.

QUESTIONS?

Where is the closest restroom?

Be able to answer questions such as..

Where is the bus pick up?

What time do you close tonight?

And MANY, MANY more!

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