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Monthly report
Presented by Abylaikhan Nurgali
// Health
Club //
GSS
Goals
// GSS //
May YTD Goal
Fitness Center Satisfaction
33.3 52.9 47.6
60.0 78.3 58.5
SPA Satisfaction
Tracking Results
Tracking files
1006 968 1116 1477 1309 -620
2018
06
03
04
05
02
01
Micros Tracking
Revenue of SPA services charged to room
step #2
73 200 KZT
Guest Tracking
Visited Guests
511
gym
798
pool
1309 -41.5
total and APD
Outside guests
Outside guests with free access
O times
BC SAAD guests
4 times
Turkish A-s
3 times
Trisha O.
Complaints
Top frequent complaints from the guests
#1
Slippery slippers
#2
Noise in sunroom
Broken keys
#3
Temperature in changing rooms
#4
// Work done //
work accomplished
* Replace old locker keys to new
*Purchased new numbers for lockers
// Trainings and sales//
100
%
Passed Loyalty All Associates
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