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Transcript

American Body Language

Confidence

Confidence

Confidence

- Eye contact

- Stand up straight

- Don't fidget

- Avoid hands in pockets

- slow movements

- Firm Handshake

- Blink rate

Anxiety

- hiding hands

- Stiff body and face

- glancing downwards

- biting nails, erasers, ect.

- bobbing foot

- contagious

Lying

Lying

Not good indicator

- shoulder shrug

- Crossing arms

- covering face

- Brushing of legs with hands

- Pinocchio Affect

- Self soothers

Good Indicators

- Repeat question

- Avoid eye contact

- hands stiffen & interlace fingers

- Wiggling and kicking of feet

- Nerves

- Ask simple questions

Listening

Listening

Listen/agree

- Mirroring movements

- Head Movement : slow nodding

- Feet : Point where they want to go

- Head tilt = more relaxed

- Hands on hips : Thumbs forward

Disagree

- Fast Nod

- Tilting head back

- Compressed lips

- Hands on hips thumbs back

- Turn body away

- Start to shift

- nose crinkle

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