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Have Content Quality, Will Search Your Intranet
About
Meet TriMet
What does TriMet do?
Portland, Oregon
- Busses
- Light Rail
- Commuter Rail
- Paratransit
- Streetcar
By the Numbers
Budget: $507 million
3 Counties
533 Square miles
1.5 million people
Free-standing Government agency, not part of t...
Free-standing Government agency, not part of the state or any one city
Vehicles
BUS
683 vehicles
77 bus lines
6591 Bus Stops
MAX
145 Vehicles
5 Light Rail Lines
60 Service Miles
97 Stations
130 Miles of Track
WES
West Side Express Service
Commuter Rail
6 Vehicles
5 Stations
14.7 miles of tracks
LIFT
Paratransit Service
268 Vehicles
Streetcar
Owned by the City of Portland
Operated and Maintained by TriMet
Trips
101 million trips taken each year
101 million trips taken each year
320,000 trips per day
320,000 trips per day
24th largest metro area in the U.S., but by transit ridership Portland is
9th per Capita
== Atlanta
== Atlanta
Employees
2900
90%
Work in the field
90% work in the field (role: "Can Read", authenticated with WebServerAuth)
10%
Work in an office
with access to a computer
10%
"Can Read" Role
90% work in the field
authenticated with WebServerAuth
~ 1 Dozen
Content Developers
"Editor" Role
In the Browser
not Plone
trimet.org public-facing site
not Plone
also not Plone
IT Department manages a multitude of technology systems, internal web apps and sites
also not Plone
Internal Web Apps
lots of'em
Internal Web Apps
Technology Systems
lots of'em
Technology Systems
OMG Plone!
Before
>5 Plone sites
- Plone 3.x
- Plone 4.x
>5 Plone sites
3 Blogs
Knowledge Base
All technical documentation, manuals, SOPs
Other sites
Abandoned
Other sites
Intranet
TriNET
After
KB
Upgraded 3.x ---> 5.0
KB
TriNET
Upgraded
From 4.2.x to 4.3.x
Upgraded
4 Blogs Merged
4 Blogs Merged
collective.lineage FTW!
Please stay for the rest of the talk
The Project
The Project
Bootstrap
Mobile
4 Templates
For Covers
Get Fancy Later
Covers
4 Cover Templates
5 Custom Tiles
Lineage FTW!
Cover + Bootstrap
Themed Subsite
Private - only visible to Editors
Links to Production Content
Switch at Launch
Search
Meet TriNET
TriNET
TriMet's IntraNET
The Challenge
Our Search Results are Useless!
No ElasticSearch!
IT Mandate
No ElasticSearch!
By the Numbers
Plone 4.2.x
Add-ons
Scrawl
ContentWellPortlets
WebServerAuth
cxOracle
PloneFormGen
Sunburst
Lightly customized in portal_skins/custom
Sunburst
Content
10,000 Items
70% Files & Images
The rest:
Pages, Blog Posts & Folders
Workarounds
Exclude Files & Images
Before
After
New
Keyword Stuffing
Link Forests
Search
Search
Micro
Metadata
Title
URL
Byline
Snippet
Tags
Icon/Thumbnail
Got Content Quality?
Plone ain't givin' Editors...
No Feedback
Wheat, meet Chaff
"What pages do I need to fix?"
Wheat, meet Chaff
Outcome
Macro
Sort
Scoring Algorithm
Okapi BM25
Scoring Algorithm
Depends on
- Frequency of each keyword in the document
- Length of document
- Average length of all documents
- Inverse Document Frequency:
- Total number of documents
- Number of documents containing keyword
Does NOT
- Understand the context of a keyword
- Include any document that does not contain any of the keywords
- Know anything about misspellings
- Offer suggestions
A Better Sort Order
Custom Index
1 - Content Quality
2 - Tags
3 - Non-Files-Non-Images First
4 - Last Modified
Filter
DIY
What if users could block out undesired results themselves?
DIY
Facets!
Yes, but ... which ones?
The Process
Metadata
Jekyll
collective.jekyll
Jekyll
Symptoms
Example: Summary is missing
Symptoms
Extensible via Custom Symptoms
Prioritize
Title
Title Case
Acronyms?
Summary
Must Have One
Not same as Title
Starts with Capital Letter
Complete Sentence
Page ID
copy_of_.....
Custom Index
Reports!
Tags
PloneKeywordManager
Editors can not add
Controlled Vocabulary
Controlled Vocabulary
Facets
Division
Custom Index
Based on Path
Category
Type
For the Users
Consolidate
TriNET Web Page
Document
Folder
Link
Collection
Form Folder
Discriminate
File
Word
Excel
PowerPoint
Video
.xl*, .do*, .pp*
Plain Text
Eliminate
Image
Eliminate
Keep
Blog Entry
Event
Custom Index
Last Modified
- This Week
- This Month
- This Year
- Over a Year Ago
- All
Relative Date
Custom Index
Cron Job
Finally
Takeaways
TriMet
Facets
Tags
CQ Symptoms
Developer
Indexes
CQ
Facets
Sort
CQ Reports
Search Page
Plone
Editor Feedback
Metadata Reports
Bulk Edits
Think about
Content Quality!
Content Quality Always Matters!
Contact
Thank You!
- DeeAnn Sandford - Manager, Employee Communications
- Dawn Carder - Analyst, IT Systems
- Shawn Floss - Sr. Coordinator, Employee Communications
- Fulvio Casali - Plone Developer, solitonconsulting.com
fulviocasali@gmail.com