Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
APS Overview
53
APS Overview
Adult Protective Services (APS) is mandated by state statute to receive communications of abuse, neglect, or exploitation of vulnerable adults, and to determine whether APS has authority to investigate the allegations.
After reading this presentation, learners will be able to
- explain how the missions of DES, DAAS, and APS guide the work of APS
- describe the role of APS
This training will take 45 min. to 1 hour. Click on each circle starting left to right or to navigate back and forth between slides, click the arrows below. Once you have read all the slides, click the Quiz to see how much you've learned.
Three Missions
The work done in the
Central Intake Unit is committed to three missions.
Three
Missions
Click on each circle or the arrows below to learn more.
DES
Department of Economic Security (DES) Mission
DES Vision
To strengthen individuals, families and communities for a better quality of life.
A Thriving Arizona
DES Values
Integrity: We are honest and transparent and are accountable for our actions and their impacts.
People First: We prioritize our staff and the people we serve to achieve the best and most equitable outcomes.
Respect: We demonstrate compassion, treat all people with dignity and kindness and embrace diversity.
DAAS
The Division of Aging and Adult Services (DAAS) Mission
The DAAS Mission is committed to ensuring that Arizonans have access to systems of support that enable them to live safely, independently, with dignity, and self-determination.
The Program-Level Mission of Adult Protective Services (APS)
APS
To inspire hope among vulnerable adults through partnerships that help to ensure self-determination, safety, independence, and highest quality of life.
The vision of APS is that Arizona's vulnerable adults will be able to thrive, free from abuse, neglect, and exploitation.
APS and DES
The DES organizational structure displays how APS falls within the scope of the DES Mission.
APS
and DES
Click on the circle or the arrows below to learn more.
DES Organization
DES Organizational Structure
The APS program works with other DES programs, such as Aging and Disability Services as well as the Division of Developmental Disabilities, to serve vulnerable adults.
Adult Protective Services is housed within the Division of Aging and Adult Services, which has its own Mission that guides the work done in the Central Intake Unit.
What Is APS?
APS is the safety net for the vulnerable adults in Arizona.
What Is
APS?
Click on each circle or the arrows below to learn more.
Role
of APS
The Role of APS
APS is the safety net.
Conducts Investigations
Identifies Needs
Receives and Reviews Communications
Analyzes Collected Data
APS conducts investigations to determine if the alleged victim is a vulnerable adult and if there has been abuse, neglect (including self-neglect), or exploitation.
APS makes a determination if an investigation is needed under APS statute.
APS identifies service needs and assists vulnerable adults by connecting them to community resources.
APS receives and reviews communications by phone or online related to abuse, neglect (including self-neglect), or exploitation of a vulnerable adult.
What APS
Does Not Do
APS Does Not:
Prevent an adult who has decision-making capacity from using financial resources as the adult chooses
Remove an adult from their home against the adult's wishes
Interfere with an adult who has decision-making capacity for their chosen lifestyle
Make a determination whether an adult is incapacitated--a decision that can only be made by the Superior Court
Serve as guardian or conservator, or manage the adult’s finances
Central Intake Unit
Central Intake
Unit
Click on each circle or the arrows below to learn more.
Central Intake CSR
The Central Intake CSR must:
Exercise CIU intake and decision-making processes
Understand CIU policy and procedures, including statutory criteria, which guide the work.
Attain knowledge of community resources is needed to share referral information to the reporter
Attain knowledge of the APS program, including the Arizona state statutes and related definitions of vulnerable adult, abuse, neglect, including self-neglect, or exploitation.
Central Intake Process
- The Central Intake Unit CSR first receives information from a reporter either via the phone or the online reporting system.
- As a part of this process, the Central Intake Unit CSR determines whether an emergency exists requiring emergency safety personnel, crisis, and/or law enforcement to be contacted, and make such contact, if needed.
- The Central Intake Unit CSR then determines whether the information collected meets the CIU Decision-Making criteria.
- When the information does not meet statutory criteria, the Central Intake Unit CSR creates a Criteria Not Met out of the inquiry, and information for community resources is provided to the caller.
- Cross-reports are also made to other interested agencies, including, but not limited to, the Arizona Department of Health, Long-Term Care Ombudsman, or Department of Child Safety.
- When the information meets statutory criteria, the Central Intake Unit CSR shall open an APS Investigation.
- Then, the Central Intake Unit CSR assesses the response time and assigns a priority setting and routes the information to the local office for investigation.
- The Central Intake Unit CSR advises the reporter of the decision.
Central Intake CSR
Decision-Making
Central Intake Decision-Making
The Central Intake CSR makes several decisions while processing a communication.
The five core components of the Central Intake Unit process involve determining eligibility, vulnerability, maltreatment, decision-making process, and priority.
If the communication meets statutory criteria for investigation, decide what priority level to assign and route to the field.
If the communication does not meet statutory criteria, decide whether any cross- reporting is required and complete as needed.
CIU Policy and Procedure Resources
CIU Policy and Procedure Manual
The Central Intake CSR has two primary tools to aid them in gathering pertinent information from reporters and in guiding the Central Intake CSR through the decision-making process:
- The CIU Policy and Procedure Manual, which is used for information gathering, documenting information from reporters, and asking follow-up questions in order to make a decision.
- The CIU Guided Decision-Making Tool, which assists the Central Intake Unit CSR in making decisions whether to accept the communication for investigation and if statutory criteria is met, determining appropriate response time.
Methods of Reporting
Methods of Reporting
Click on the circle or the arrows below to learn more.
Reporting
Reporting Methods
Online Reporting
Central Intake Unit
Phone
For the public’s convenience, reporting can be made through the Central Intake Unit during available business hours, or alternatively, through online reporting.
Available 24/7 at
https://hssazapsprod.wellsky.com/assessments/?WebIntake=1F74FCDA-C6AB-4192-9CEE-F8D20DE98850
877-SOS-ADULT
(877-767-2385)
TDD (877) 815-8390
Mon - Fri 7:00 am - 7 pm
Sat - Sun 9:30 am - 6 pm
Holidays 9:30 am - 6 pm
Quiz
Quiz
Click here
for more information
Quiz
Click on the link below to take the APS Overview Quiz. You may refer to the presentation to assist you during the quiz. You will need to score an 80% to pass.
https://forms.gle/frFZvTyVzxZzxREFA