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Hotel excursion
8
Transcript
Hotel
Excursion
Group 4
Hotel Des Indes
Intro
- Hotel des indes
- Date, time and location
- General information
Intro
Content table
- HEM-model
- The demand
- The experience
- External environment
- Hospitality experience
Content table
HEM-Model
- The Demand
- The Experience
- The External Environment
HEM-Model
The Demand
The Demand
Why???
Objective
- Target market
- Leisure guests
- Business guests
Benefits Sought
- Leisure guests
- Historical elements
- High tea
- Business guests
- Conference rooms
- Multiple different rooms (for both leasure and business)
The Experience
The Experience
Service
- Recognition of guests
- Free upgrades
- Attentive
- Room service
Tangibles
Ambiance
- Health club
- Famous High-tea
- High wine
- Meeting rooms
- Fine dining
- Luxury products
- Ana Pavlova's room
- Rich history
- Traditional with modern touches
- Extraordinary standars of service, luxury and comfort
The External Environment
The External Environment
Trends & Development
- Interior/exterior
- Food and beverages
Hospitality experience
- Where the demand meets the experience
Hospitality experience
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