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Daily CSAT June

Email and Chat Survey

Week 25

15th - 21st

Week 24

8th - 14th

Week 23

1st - 7th

Vicky Fung

Raja Syazwani

Kanchana

Hidayah

Nurafiqah

Chun Hau

Pey Zi

Nurul

Syahida

Sufi

Yow Chow King

Noor Syafiqah

Shalini

Fatin Nadziah

Pravin

Zainuba

Harween

Razima

Zikril

Amelia

Fatini

Nurain Syahirah

Nurul

Amira

Yong Wei Luan

Foong Le Yi

Pratiba

Theva

Kent

Billy Ngu

Yiik Kei

Tarainy

Siti Aminah

Dinesh

Sufian

Tey Huey Yi

Low Sum Zoen Ivan

Tarainy

Thank you for your customer service officer kind assistance to resolve the goods delivery issue.

they were very swift in logging in the voucher to my Shopee's account. Thank you for the effort.

Wong Pey Zi

Kent

Seller & Customer Service are awesome. Replies takes time but never stops giving the WOW factors. Thank you

Shopee is best. Always trust shopee and a happy buyer who is always buy from.shopee

Amelia

Response is very good

Kanages

Although Myra initially insisted that she could not reinstate the bank voucher and I had to insist back that she escalated my issue to her superior, I was glad she followed up and kept me updated. I do hope my situation is highlighted to the management...

I am really shocked at how Myra offered to look into my case. I was almost give up on that order. I was asking about another order and share with her the previous order issue. She was quick to offer to check on it. Shes a gem. Congrats Shopee for havin...

Nurul

Amira

There is good follow up on my refund request with good advice on how to receive the refund amount. Thanks.

Zikril had improve service. Great job and keep it up.

Zikril

The customer/seller support system has been very helpful as always. Great support! I reported several issues and they always get back to me very promptly. Thumbs up! ​​

Clear instructions, thanks!

fast and efficient

Fast response and helpful in resolving the problem

Nur'ain

Syahirah

Appreciate that the voucher is refunded as well Ain.

Nurul

Syahida

Matter was resolved quickly. Fuss free. Thank you! 

Good service for cs team.

So far so good. No complain. Keep up the good work especially fast respond.

Pravin

Matter was resolved quickly. Fuss free. Thank you! 

Fast response this time Keep it up

Good job

Proactive response to issue. Encouraging an professional service. Thank you.

Fatin

Nadziah

Good and prompt service. Keep it up.

Thanks for your clear advice / instruction

The customer service officer was able to answer my enquiry. Good job continue to wow your clients.Thank you.

Sufi

Theva has been following up closely on my case, which I had almost forgotten. Really appreciate it!

All is good. The customer service officer was very helpful and we managed to resolve the problem without much hassle... thank you!

Thevarajan

Prompt response and action completed within 2 days

Nur Zalifah

Thank you for giving a clearer explanation.

fast and efficient

Thank you

A good follow by the Customer Service Agent. Quick in replying to my email enquiry. Keep up the standard!

Syafiqah have been a great help. Despite me replying to her email late. She did a proper follow up. And kept me updated on my case. Thankkyou syahfiqah!

Noor Syafiqah

Response to email swift even though it is a weekend

Good

She a very patience and gentle lady that listen to your need and she will step by step to teach you how to go about it . Thanks Dia for the help .

Fiqa settled the case very well. We are most satisfied with her service and promptness. We are also happy to note that Shopee does try to help out sellers in customer disputes, it's a step up above the other platforms.

NurAfiqah

Solution was good

I have a good experience with shopee ever since i have started my shopping with you. So please continue with your excellent service and looking forward for many more good services!

Hon Yang

Very responsive and apologetic 

Overall still satisfied with the service as they still send email to follow up with you. Good shopping experience as compared to Lazada!

i would commend Leyi for her services. Very helpful and clear in her replies. In addition at times, replying late at night. Thank you for your work. Really a...

Foong Le Yi

The response time was fast and extremely helpful

So far so good

Siti Aminah

Well cooperative....

Good service

fast response and received the refund i requested in timely manner. no fuss

Nice CS! Thanks Dia

Dinesh

Thanks

Yong Wei

Luen

The Rizima are able to slove my enquiry in time. Thanks

Ms Razima was so helpful and really did her best to find the fastest solution to my concern. It was the best experience since I first inquire and she was the one to attend me with lots of patience.. good job and very well done

Hi, customer service team, Good is not represented for the super responsive Fatin + Ayza and Razima. It should be EXCELLENT. Please be safe and take care. Cheers Pauline

Razima

excellent services provided

Kanageswary

Good. Fast and supportive.

Yow Chong

King

Very patient, thank you for handling my case properly even though it's a small issue :)

Pratiba

The reply was fast! Thanks for the good customer service. Keep it up!

Harween

Dear Jin Tai, Thank you for your prompt advise and action executed, appreciated

Ho Jin Tai

Good and response was fast

Good and response was fast

shopee customer service staff is really fantastic.

Jack Leow

Customer service is helpful fast and productive.

Thank you Oi Fang for your good service.

Pang Shen

Hui

Offered useful information and assurance

Poen Chun

Hau

Wanie has been very helpful

fast resonse ftom wanie, very assuring oso, CSO Chris gety helpful

Raja

Syazwani

fast and reliable

Appreciated with the quick reply.

Shalini

So far so good ,keep up the good work

Maybe due to this Covid-19 therefore can understand it takes time for acknowledgement. Anyway thanks for your reply. All of my enquiries and difficulty is manageable now. Thanks again.

Tey Huey Yi

Oi Fong was very professional in answering my queries and helping me with my returns/refund. Appreciate the prompt and clear replies. Thank you! Keep up the good work. Stay safe and healthy!! (:

Vicky Fung

Hi Shopee Team, Thanks for helping to solve the Overcharged Delivery Fees at a reasonable time! Very much appreciated. =). Thanks agin.

Ensure seller have sufficient stocks and not abruptly inform buyer to cancel the order due to overcommittment.

Good and fast response, thank you !

Kanages

Thanks for your reply and servers fast. Only please don’t not use ninja van again.

Hi Shopee I would like to thank your customer service staff Syafiqah for replying to my pleas and giving me step-by-step instructions promptly. Really appreciate it. Thanks so much!

Prompt reply n action taken

Very responsive service reply! Thumbs up!

Noor

Syafiqah

Appreciate the response within 3 daysa d sometimes faster. Keep it up the good work Shopee. Thanks.

Efficiency in assisting customers with goods refund matter. If can stick to the same customer service personnel to handle the matter through out will be preferred. As it gives a more personalized service and impression to customers rather than always s...

My problem is resolved without me having to take any of the suggested actions. Thank you.

Kanchana

Devi

Speedy responds and helpful .

Yang

Yi Xiang

There's no need for improvement. The service was spot on and very approachable. Wonderful service towards the customer

Nurain

Syahirah

Very helpful and good service

Very helpful and always keep ke updated if i didn't manage to reply.

Keep it up the good job and service shopee

Fatin

Nadziah

Very good Customer service from Hidayah... Good job shopee... its might most preferred online platform compare to lazada and Q10.

Good response and helpful. Great help !

thx problem solve

Good response and helpful. Great help !

Noor

hidayah

Ms Hidayah has been patient and assisted my query professionally. Awaiting the relevant team to look into this matter urgently and provide prompt update to my case. Thanks!

Sufi response fast and solve my issue

Sufi

The attitude is good

Nurul

Amira

I had used the “Chat” to raise some enquries and was replied fast and with good advice.

I had used the “Chat” to raise some enquries and was replied fast and with good advice. I hoped the investigation will be done in good faith and fairness.

CS have replied to me the next day after my email/complaint. I am glad with their action. Keep it up!

Poen Chun

Hau

Good timely reply from the team

Keep up the good service.

Pravin

Very helpful and quite fast replys. thank u

Razima

It brings assurance to buyer that Shopee respond and look into matter when things doesn't go according to plan. Please keep up the good work!

Thank you for helping to rectify my problem.

Amelia

Clear and quick in solutioning.

Chiew

Yong Han

Prompt reply and action taken.

Raja

The change of mobile number was prompt, quick and no hassle. Great job!

Thanks ayza. Have a great day too

Very good and prompt. Thanks!

Excellent customer service provided!

Ayza

As this is my first 'unlucky' experience, so far i have been happy with your customer service. Prompt friendly and helpful response. Keep up the good work. A big thanks to Shalini

Good advise and clear explanation. Thank you.

Shalini

Tarainy helped me resolve a complicated refund situation pretty quickly and smoothly. I'd like to commend her for this!

Tara

Quick response and resolved the problem. Hope the promised refund will come in as planned. thank you.

Tin Yeo

Joo Liang

Your solution and response was excellent. Sorry for my confusion and next time I will check carefully. Thank you

A timely assistance rendered. Thank you.

Ked

Zalifah

Very good service from shopee. Compensate with voucher for the undelivered item

Chong Hon

Yang

Yes. Shopee customer service services is Superb! Can solve buyer problems .

Kitty

Huong

Appreciate shopee/joseph the operator for assisting me to resolve my issue. The response is good and fast. Very efficient. =)

Joseph

Ang

Clear explanations and clarifications. Thank you.

Cheah

Huai Xin

Fatini is polite and has been providing a good follow up for my return request

Siti

Nurfatini

Nothing to add, the CS respond was better than I expected and easy for me to cross check it with my purchased items on the app.

Jack

Leow

Week 26

22nd - 28th

Prompt reply from the customer service agents. 5 STARS for YOU!

Pey Zi

Shopee team is prompt in replying on the query. Will be good to constantly provide update on the query asked or what kind of action is being taken to resolve issue highlighted

Although I am waiting for so Long but the customers service is helping me solve the problem with in one day thank you so much

The resolution to the dispute on the request for refund is fast. Good work by the dispute team and the customer service agent team.

Siti

Aminah

Thank you Fatin for being v helpful and polite in your email.

Fatin

Nadziah

Prompt reply and very detailed how step by step to suggest. Very efficient

Foong

Le Yi

Jia Loong handle my dispute very professionally, appreciate it, and was fast refund to my shopee pay. Thank You very much. Would rate this incident as Very Good.

Tin Yeo

Joo Liang

Prompt response and follow up by the Shopee team. Good job!

Pravin

Good n responsible team work ... problem well solve for buyer . Will continue my shopping w Shoppee.

Very very good service, customer service is very patient and responsible

Tey

Huey Yi

The helpdesk gave a fast response and assured me that they will follow up when needed. Thank you

Harween

great and reliable sevice. thank you so much for protecting us, the customers.

Ooi Li

Fang

fast response to my queries. thank you.

Amelia

Efficient customer service!

Nurain

Syahirah

Really appreciate shopee customer service. Problem solved within one day after customer service support

Dinesh

The CSR is responsive and always give me a timeline by when i should expecting a response, this is a very good practice.

Raja

Syazwani

Fast & relevant to the issue. Keep up the good work!

Cheah

Huai Xin

Thanks for your team prompt action and response to track cross border team to find out delivery for my parcel.

Ho Jin

Tai

Hidayah has been helpful and efficient. Keep it up. Thanks for the good effort.

Hidayah

Appreciate Ivan Thank you for your excellent service, Sho...

Low Sum

Zoen Ivan

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