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Thank you for your customer service officer kind assistance to resolve the goods delivery issue.
they were very swift in logging in the voucher to my Shopee's account. Thank you for the effort.
Seller & Customer Service are awesome. Replies takes time but never stops giving the WOW factors. Thank you
Shopee is best. Always trust shopee and a happy buyer who is always buy from.shopee
Response is very good
Although Myra initially insisted that she could not reinstate the bank voucher and I had to insist back that she escalated my issue to her superior, I was glad she followed up and kept me updated. I do hope my situation is highlighted to the management...
I am really shocked at how Myra offered to look into my case. I was almost give up on that order. I was asking about another order and share with her the previous order issue. She was quick to offer to check on it. Shes a gem. Congrats Shopee for havin...
There is good follow up on my refund request with good advice on how to receive the refund amount. Thanks.
Zikril had improve service. Great job and keep it up.
The customer/seller support system has been very helpful as always. Great support! I reported several issues and they always get back to me very promptly. Thumbs up!
Clear instructions, thanks!
fast and efficient
Fast response and helpful in resolving the problem
Appreciate that the voucher is refunded as well Ain.
Matter was resolved quickly. Fuss free. Thank you!
Good service for cs team.
So far so good. No complain. Keep up the good work especially fast respond.
Matter was resolved quickly. Fuss free. Thank you!
Fast response this time Keep it up
Good job
Proactive response to issue. Encouraging an professional service. Thank you.
Good and prompt service. Keep it up.
Thanks for your clear advice / instruction
The customer service officer was able to answer my enquiry. Good job continue to wow your clients.Thank you.
Theva has been following up closely on my case, which I had almost forgotten. Really appreciate it!
All is good. The customer service officer was very helpful and we managed to resolve the problem without much hassle... thank you!
Prompt response and action completed within 2 days
Thank you for giving a clearer explanation.
fast and efficient
Thank you
A good follow by the Customer Service Agent. Quick in replying to my email enquiry. Keep up the standard!
Syafiqah have been a great help. Despite me replying to her email late. She did a proper follow up. And kept me updated on my case. Thankkyou syahfiqah!
Response to email swift even though it is a weekend
Good
She a very patience and gentle lady that listen to your need and she will step by step to teach you how to go about it . Thanks Dia for the help .
Fiqa settled the case very well. We are most satisfied with her service and promptness. We are also happy to note that Shopee does try to help out sellers in customer disputes, it's a step up above the other platforms.
Solution was good
I have a good experience with shopee ever since i have started my shopping with you. So please continue with your excellent service and looking forward for many more good services!
Very responsive and apologetic
Overall still satisfied with the service as they still send email to follow up with you. Good shopping experience as compared to Lazada!
i would commend Leyi for her services. Very helpful and clear in her replies. In addition at times, replying late at night. Thank you for your work. Really a...
The response time was fast and extremely helpful
So far so good
Well cooperative....
Good service
fast response and received the refund i requested in timely manner. no fuss
Nice CS! Thanks Dia
Thanks
The Rizima are able to slove my enquiry in time. Thanks
Ms Razima was so helpful and really did her best to find the fastest solution to my concern. It was the best experience since I first inquire and she was the one to attend me with lots of patience.. good job and very well done
Hi, customer service team, Good is not represented for the super responsive Fatin + Ayza and Razima. It should be EXCELLENT. Please be safe and take care. Cheers Pauline
excellent services provided
Good. Fast and supportive.
Very patient, thank you for handling my case properly even though it's a small issue :)
The reply was fast! Thanks for the good customer service. Keep it up!
Dear Jin Tai, Thank you for your prompt advise and action executed, appreciated
Good and response was fast
Good and response was fast
shopee customer service staff is really fantastic.
Customer service is helpful fast and productive.
Thank you Oi Fang for your good service.
Offered useful information and assurance
Wanie has been very helpful
fast resonse ftom wanie, very assuring oso, CSO Chris gety helpful
fast and reliable
Appreciated with the quick reply.
So far so good ,keep up the good work
Maybe due to this Covid-19 therefore can understand it takes time for acknowledgement. Anyway thanks for your reply. All of my enquiries and difficulty is manageable now. Thanks again.
Oi Fong was very professional in answering my queries and helping me with my returns/refund. Appreciate the prompt and clear replies. Thank you! Keep up the good work. Stay safe and healthy!! (:
Hi Shopee Team, Thanks for helping to solve the Overcharged Delivery Fees at a reasonable time! Very much appreciated. =). Thanks agin.
Ensure seller have sufficient stocks and not abruptly inform buyer to cancel the order due to overcommittment.
Good and fast response, thank you !
Thanks for your reply and servers fast. Only please don’t not use ninja van again.
Hi Shopee I would like to thank your customer service staff Syafiqah for replying to my pleas and giving me step-by-step instructions promptly. Really appreciate it. Thanks so much!
Prompt reply n action taken
Very responsive service reply! Thumbs up!
Appreciate the response within 3 daysa d sometimes faster. Keep it up the good work Shopee. Thanks.
Efficiency in assisting customers with goods refund matter. If can stick to the same customer service personnel to handle the matter through out will be preferred. As it gives a more personalized service and impression to customers rather than always s...
My problem is resolved without me having to take any of the suggested actions. Thank you.
Speedy responds and helpful .
There's no need for improvement. The service was spot on and very approachable. Wonderful service towards the customer
Very helpful and good service
Very helpful and always keep ke updated if i didn't manage to reply.
Keep it up the good job and service shopee
Very good Customer service from Hidayah... Good job shopee... its might most preferred online platform compare to lazada and Q10.
Good response and helpful. Great help !
thx problem solve
Good response and helpful. Great help !
Ms Hidayah has been patient and assisted my query professionally. Awaiting the relevant team to look into this matter urgently and provide prompt update to my case. Thanks!
Sufi response fast and solve my issue
The attitude is good
I had used the “Chat” to raise some enquries and was replied fast and with good advice.
I had used the “Chat” to raise some enquries and was replied fast and with good advice. I hoped the investigation will be done in good faith and fairness.
CS have replied to me the next day after my email/complaint. I am glad with their action. Keep it up!
Good timely reply from the team
Keep up the good service.
Very helpful and quite fast replys. thank u
It brings assurance to buyer that Shopee respond and look into matter when things doesn't go according to plan. Please keep up the good work!
Thank you for helping to rectify my problem.
Clear and quick in solutioning.
Prompt reply and action taken.
The change of mobile number was prompt, quick and no hassle. Great job!
Thanks ayza. Have a great day too
Very good and prompt. Thanks!
Excellent customer service provided!
As this is my first 'unlucky' experience, so far i have been happy with your customer service. Prompt friendly and helpful response. Keep up the good work. A big thanks to Shalini
Good advise and clear explanation. Thank you.
Tarainy helped me resolve a complicated refund situation pretty quickly and smoothly. I'd like to commend her for this!
Quick response and resolved the problem. Hope the promised refund will come in as planned. thank you.
Your solution and response was excellent. Sorry for my confusion and next time I will check carefully. Thank you
A timely assistance rendered. Thank you.
Very good service from shopee. Compensate with voucher for the undelivered item
Yes. Shopee customer service services is Superb! Can solve buyer problems .
Appreciate shopee/joseph the operator for assisting me to resolve my issue. The response is good and fast. Very efficient. =)
Clear explanations and clarifications. Thank you.
Fatini is polite and has been providing a good follow up for my return request
Nothing to add, the CS respond was better than I expected and easy for me to cross check it with my purchased items on the app.
Prompt reply from the customer service agents. 5 STARS for YOU!
Shopee team is prompt in replying on the query. Will be good to constantly provide update on the query asked or what kind of action is being taken to resolve issue highlighted
Although I am waiting for so Long but the customers service is helping me solve the problem with in one day thank you so much
The resolution to the dispute on the request for refund is fast. Good work by the dispute team and the customer service agent team.
Thank you Fatin for being v helpful and polite in your email.
Prompt reply and very detailed how step by step to suggest. Very efficient
Jia Loong handle my dispute very professionally, appreciate it, and was fast refund to my shopee pay. Thank You very much. Would rate this incident as Very Good.
Prompt response and follow up by the Shopee team. Good job!
Good n responsible team work ... problem well solve for buyer . Will continue my shopping w Shoppee.
Very very good service, customer service is very patient and responsible
The helpdesk gave a fast response and assured me that they will follow up when needed. Thank you
great and reliable sevice. thank you so much for protecting us, the customers.
fast response to my queries. thank you.
Efficient customer service!
Really appreciate shopee customer service. Problem solved within one day after customer service support
The CSR is responsive and always give me a timeline by when i should expecting a response, this is a very good practice.
Fast & relevant to the issue. Keep up the good work!
Thanks for your team prompt action and response to track cross border team to find out delivery for my parcel.
Hidayah has been helpful and efficient. Keep it up. Thanks for the good effort.
Appreciate Ivan Thank you for your excellent service, Sho...