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Presented By:
IT -PH
dd/mm/yyyy
AGENDA
The objectives of the site visit is to develop a comprehensive focus group discussion that is geared toward the needs of the IT Department Support Members, Managers and Site Leaders should be included to give the reviewer a complete view of the organization.
1
IT Policies
IT Procedures
2
3
IT Projects and Initiatives
AGENDA
Things OPS should know?
THINGS
TO KNOW
- Chris Gruszecki is the IT Site Lead
- No Site IT outages during this period.
- Wiring cleanup underway. Will complete mid-February.
- Daily operational checks are in place for Video Conferencing Systems.
- One additional Site Tech, Lindsey Shields, has been moved to the site in order to provide additional support.
- Note that the Grid does not have overnight staff. This site is supported overnight by the Matrix location.
Policies
POLICIES
Policy #4
Policy #5
Policy #1
Policy #1
WIFI CONNECTION FOR PERSONAL MOBILE PHONES/DEVICES
(AS OF NOW) ANY DEVICE AS LONG AS IT IS NOT TASKUS ISSUED IS NOT AUTHORIZED TO CONNECT TO WIFI DUE TO MAC FILTERING POLICY
Policy #2
Policy #2
PERSONAL MOBILE PHONE/DEVICE ENTRY IN PRODUCTION
AUTO DENY UNLESS APPROVED BY SITE VP & WITH FACILITIES STICKER ATTACHED ON THE PHONE/DEVICE
Policy #3
Policy #3
REQUEST TO BLOCK SOCIAL MEDIA/Non Work Related website.
OPERATIONS MANAGER AND CLIENT REQUEST TO BLOCK SUCH THINGS
Policy #4
LOANER LAPTOP (FOR OTHER CAMPAIGN/DEPARTMENT)
We will only provide loaner laptops for other campaigns/departments only if the laptop was surrendered for REPAIR or laptop is DEFECTIVE (waiting for the replacement)
* no conditions needed
Should always have a ticket for documentation.
We should also loop in the requester's manager for visibility
OFFICIAL LAPTOP PROCESS
https://docs.google.com/drawings/d/1bmQFOlhJDU1hsejRYfDG-7XelOEeGR7bk8dFuW_eM58/edit
Policy #5
*NO ONE is ALLOWED to MOVE one IT Asset to another. IT on site should be inform about this or must create a ticket.
Because of SOC 2 Type II Certification Audit, we will be needing all Desktops & Laptops confirmed the accuracy of all IT Assets declared on site.
PROCEDURES
Cliick the link to know some of the procedures of IT.
https://sites.google.com/taskus.com/ithelp/home
PROCEDURES
NEW PROJECTS/INITIATIVES
IT
PROJECTS
Things that can be improved today
Picture the possibilities
Initiative/Project #1
Initiative #1
FFWD APPLICATION
Initiative/Project #2
Initiative #2
IT HELP Site
https://sites.google.com/taskus.com/ithelp/home
Initiative/Project #3
Initiative #3
IT Dashboard
https://datastudio.google.com/reporting/10v6Kwo2K5olTTkcmWlELr7Tby7vZ2vR0/page/8yDZ
IT GOALS
IT
GOALS
Site Engagement
1
To share best practices of PH IT Support and providing them consolidated documents and procedure.
2
Automation = Innovation for OPS
3
Site Update
- No Site IT outages during this period.
- Scott Espinosa is the IT Site Lead
- Wiring cleanup underway. Complete in Q1, to include recurring process for recurring maintenance.
- Nightly operational checks are in place for Video Conferencing Systems.
The Galaxis
- No Site IT outages during this period.
- Wilson Simpson is the IT Site Lead
- Wiring cleanup underway. Complete in Q1, to include recurring process for maintenance. This site has the best wiring, but there is minor cleanup needed to bring wiring into our standards for neatness.
AGENDA
- Nightly operational checks are in place for Video Conferencing Systems
- Quote for Executive Room Video Conferencing received and approved by Greg Bush.