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Trascrizione
CUSTOMER SERVICE
TRAINING
INTRO
"Good, Better, Best. Never let it rest until your Good is Better and your Better is Best"
INTRO
Keys to Success
Defining Customer Service
“Customer service should not be a department. It should be the entire company.”
-Tony Hsieh
“Great customer service is a critical competitive advantage for a business.”
-Benson
Define Customer Service
The process of ensuring customer satisfaction with a product or service. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.
The process of ensuring customer satisfaction with a product or service. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.
ABOUT
Membership/Finance
OUR VALUES
OUR VALUES
OUR TEAM
OUR TEAM
Director
Deputy Director
Assistant Directors
Department Head
PROGRAMS
National/Regional Events
PROGRAM
1
KEY RESULTS
PROGRAM 1
KEY RESULTS
LOCATION
PROGRAM 1
LOCATION
PROGRAM
2
KEY RESULTS
PROGRAM 2
KEY RESULTS
PROGRAM
3
KEY RESULTS
PROGRAM 3
KEY RESULTS
TIMELINE
Sports Performance/Communications
MILESTONE 1
MILESTONE
1
HIGHLIGHT
MILESTONE 2
MILESTONE
2
MILESTONE 3
MILESTONE
3
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