Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Telemedicine and Virtual Mental Health
Olive AI, Inc.
Start Date: December 1, 2020
MEMBER EXPERIENCE
Easy to use mobile app! Get help at home, work, or when traveling.
Confidential diagnosis and treatment are provided conveniently via
phone and video.
Within MINUTES, patients are connected to doctors or counselors.
No cost to employees or their family members!
When appropriate, a doctor may prescribe a medication.
Doctors and counselors licensed in
50 states. Use FSH from home, work, or when traveling.
Skin Rash / Injury / Infection
Other Medical Question
65%
Sore Throat
of consultations result in a prescription
Stomach Pain/Issue
Other Skin Issue
Pink Eye
Urinary Tract Infection
Other Eye Issue
Flu
Sinus Issue
Rx Refill
Tooth Ache
Body Injury or Pain
Yeast Infection
Cold Sore / Herpes
Medication Question
Ear Ache
Other Gynecologic Issue
Allergies
Cough
24/7
short-term, solution-focused counseling
Parenting Stress
Relationship Issues
Depression
Work Stress
Substance Use
Grief
Anxiety
Patient Experience
TO TALK TO A DOCTOR OR COUNSELOR 24/7,
DOWNLOAD THE APP.
Users access account through:
Verify account to create a Login using credentials like:
With the app, you can:
(unless you have indicated you'd like this feature turned off)
Go to www.fshealth.com
Click 'Find my Account' to login for the first time
For returning users, click 'Member Login'
Same features as on app!
Call 888-691-7867
1
Identity verification
Primary symptom/reason for request
2
3
Current State
Intake takes
< 5 minutes!
4
Preferred Pharmacy
5
Phone Number Confirmation
Behavior w/o FSH
6
*Can be extended to 14 days for COVID-19 related symptoms
Doctor calls patient directly using the phone number provided during intake.
Video consults must be completed via mobile app.
Receive a text message/email with a link to enter the secure video exam room.
1st consultations in AR, ID, NH, and NM must be completed via video due to state regulations.
Counselor calls member directly using the phone number provided during intake at the specified appointment date and time.
Counselor and member decide on schedule of calls moving forward.
Patients never have to
wonder what’s going on with a prescription.
Patients receive SMS and/or email notifying when a Rx is sent to preferred pharmacy.
If there is ever any issue with a Rx, employees can call 888-691-7867. Help is available 24/7.
ENGAGEMENT
AWARENESS
EDUCATION
Additional emails tailored to user persona
Seasonal emails that drive readers to FSH blog
Seasonal flyers with health tips
INTRODUCTION
REINFORCEMENT
Welcome email
Welcome kit mailed home
SMS text messaging
Text for internal email
Materials for open enrollment
packages / internal communications
Data-and client-dependent communications
May include .ppt presentations for break room TVs, materials for health fairs, webinars for managers or HR partners, etc.
YEAR-LONG
CUSTOMIZED
Engagement Campaign
What percentage of employees have a work and/or personal email? 100%
How would you like your company name to appear? Olive AI, Inc.
What types of communications work well? Email, OE/town hall meetings, home mailers
Who will be enrolled in the benefit? medical-enrolled & covered dependents
Whitelisting
ensures employees will receive First Stop Health emails
Once onboarding website is complete, FSH will forward this info to you to communicate with IT:
Email: info@fshealth.com
Email: member_services@fshealth.com
Email: quickbooks@notification.intuit.com
Email: no-reply@ordwayplatform.com
Domain: fshealth.com
Domain: sendgrid.net
IP address: 64.79.65.116
IP address: 198.37.155.5
IP address: 168.245.71.250
Welcome Kits Mailed to Employee Homes
Your Logo
Service Overview
Eligibility Information
Although we heavily promote the mobile app, it is NOT a prerequisite to using FSH. Members can simply call to request a telemedicine visit, starting on the go-live date.
Distribute Your PDF Flyers
Share the 2-minute overview video!
Counseling:
https://youtu.be/Gc62jgrC-4w
Telemedicine:
All employees: http://bit.ly/Telemed1
Benefit-eligible employees: http://bit.ly/Telemed3
Benefit-enrolled employees: http://bit.ly/Telemed0
Consult Fee: http://bit.ly/Telemed4
FSH Enrollment
Monthly Updates
Initial Census
FSH Portal or SFTP
If through portal, training will be conducted prior to launch date
FSH will provide two templates to choose from: 834 EDI protocol and vertical excel spreadsheet format. These should be submitted via admin portal or SFTP at least 5 business days before go-live.
Fields include:
Do not send data with personally identifiable information, PII, via email
* These identifiers enable members to log in via the patient dashboard
Reporting Frequency
Quarterly Performance and Engagement Reviews
What days/times typically work well to do a review?
Available On-Demand via Admin Portal -updated monthly
Key Performance Indicators
Mental Health Results
Number of cases, visits, and top presenting issues.
Telemedicine Impact
Diverted ER, Urgent Care, and Dr Office Visits Savings / ROI Achieved
Invoicing
PEPM = $6.45 (Telemedicine) + $1.95 (Virtual Mental Health)
The first invoice will be sent on 12/01/2020
Ongoing invoices are sent on the 15th of each month in advance of the upcoming month based on current enrollment.
Example: February invoice is sent on January 15th and is based on the number of active employees as of January 15th. Any additions/deletions that occur after January 15th will be reflected on the March invoice sent on February 15th.
Utilization Tiers
November 20
December 1
October 28
~ 4 weeks later*
*Delivered via USPS; subject to delays
November 13
November 30
Client Success Team
Annie DeSantis
Account Manager, Client Success
adesantis@fshealth.com
888-691-7867 ext. 91935
Dalay Figueroa-Ferrer
Director of Client Care
dfigueroaferrer@fshealth.com
305-810-9941
Talk to a Doctor or Counselor 24/7
888-691-7867 and press 1
www.fshealth.com
233 N. Michigan Ave., Suite 1400
Chicago, IL 60601
Member Services 24/7
Follow us on social media!
first-stop-health-llc
Member_services@fshealth.com
888-691-7867 and press 2
FirstStopHealth