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JNE Case
Case Synopsis
Company Profile
Established in November 26, 1990, PT Tiki Jalur Nugraha Ekakurir (JNE) has been serving the community mainly in time-sensitive import delivery through the 'Rush Handling' warehouse.
Case Synopsis
Vision and Mission
Vision:
World leading global supply chain company.
Mission:
To provide excellent customer experience consistently.
The Group
The services
The Network
CSR
Problems
Problem
Main Problems
- Two JNE employees who move packages arbitrarily.
- The Failure of JNE management to oversee their employees.
Main Problems
Video
Solution?
Solution
Solution 1
Management should be more concern about shipping activities.
Solution 2
Create clear SOP about shipping activities.
Solution 3
Fragile goods should be separated from the beginning.
Conslusion
Conclusion
There is no clear SOP about shipping activities in JNE make the employees do not understand about what things that allowed and not allowed in shipping activities. Operational management in JNE also have responsibility with this problem, they cannot control their employees properly.
Next
To solve this problem, it would be better if the management can create clear SOP and be more active in controlling all of the activities in the company.
Closing
THANK YOU!
ANY QUESTIONS?
Q&A, Sugesstion,opinion, solution?
SOP:
Training, evaluation.
Inyo: Complain number