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2020
Service Quality Team
is when new patients refund their future first appointments
why do the patients usually refund their online appointments ?
Rejection
Calls
Accepted
Percentage
Ayat
25%
24
6
18
Esraa
4
50
46
8%
2
Basma
9
18%
11
Essa
3
33
9%
30
Solving the initial complain
Sooner Appointments
Provide scaling
The -100 % patient
Transfer the fee to an existing Asnan Account
Transfer the fee to a new patient
Gift Voucher
Message or Gift