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2020

Online Refund Project

Service Quality Team

Online Refund

is when new patients refund their future first appointments

why do the patients usually refund their online appointments ?

Online Refund

  • Their old clinic is providing their services ( Belonging & Comfort)

  • Rescheduling of appointments

  • Far appointments given to the new patients

  • Word of mouth and Reputation of the Schedules

  • Expensive Quotations

  • Personal Reasons

Rejection

Calls

Accepted

Percentage

Ayat

25%

24

6

18

Staff Chart

Charts

Esraa

4

50

46

8%

2

Basma

9

18%

11

Essa

3

33

9%

30

Patients

Types of Patient

The 50% Patient

The 50% patient

Solving the initial complain

Sooner Appointments

Provide scaling

The -100 % Patient

The -100 % patient

Transfer the fee to an existing Asnan Account

Transfer the fee to a new patient

Gift Voucher

Message or Gift

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