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ROAN HOSPITALITY INC
PRESENT DAY
INEFFICIENCIES
COLLABORATION
IMPLEMENTATION
PRESENT DAY
On average, most guests wait 11 minutes to pay their check
The average wait per party is 23 minutes and one third of all parties wait more than 30 minutes. Eight percent wait longer than 40 minutes.
17 minutes of every hour worked is used for back office “paperwork”
Restaurants can’t afford to continually upgrade legacy systems given the 4-5% margins
INEFFICIENCIES
Quality of food and experience are ESSENTIAL but the quality of the process can make the difference between profitability and potential disaster
Server needs to be more of a brand ambassador for the restaurant not “order takers"
Restaurants will increasingly be tied to competitiveness, not that competition is a problem…..quite the opposite actually
Today, restaurant owners and operators struggle to understand how an individual restaurant is performing in comparison with others in a particular area
Employees today bring with them expectations for mobile digital technologies to the workplace. If they feel a restaurant operator is falling short of those expectations, they will head for another employer
Collaboration
Independent restaurants are historically less stable, not having the same resources as chains to get through more difficult times
Restaurants are complex.........
From back of house processes to front of house customer engagement technologies, syncing the entire experience can be a challenge without proposing the right questions to find solutions
Implementation
"Restaurant will become tech companies” Deloitte 2012
FUTURE OF
RESTAURANTS ???
“The next frontier for social media and smartphones may well be at the restaurant table” Forbes 2012
“Restaurants no longer face a choice between operating as a brick-and mortar retailers or having a digital presence today it’s both”
Nations Restaurant News 2016
"In a few short years, digital amenities like online and mobile payment have gone from futuristic novelties to modern necessities for restaurant consumers” PR Newswire 2015
FUTURE OF
RESTAURANTS ???
BELLI LOGO
RESTAURANT ACQUISITIONS
MOBILE PAYMENT
MOBILE PAYMENT
CUSTOMER SERVICE
MOBILE PAYMENT
Connect to your bill in real time.
Upon arrival, check in with the host to receive 4-digit code or bar code scan
Split check or pay for the entire party
Remember that gratuities are shared amongst the entire team
Mobile payment is only the hook. Once connected, scale to infinity
RESTAURANT ACQUISITIONS
RESERVATION ORDERING
Reservations
Opt-in tracking of mobile devices, Restaurants would essentially roll-out the red carpet with every guest by not just anticipating their needs but communicating with guest before they arrive
Digital track of every seat/real estate in the restaurant, giving a new level of experience that guest will come to expect.
The “experience” will be available to anyone, not just favorite guests at his or her favorite restaurants.
Ordering
Mobile payment is only the hook. Once connected, scale to infinity
Pre-order individually or as a group prior to arriving
Split check, pay for your order and Hi-Tail-It
CUSTOMER SERVICE
SOCIAL MEDIA FEEDBACK
REWARDS
Social Media FeedBack
Exceed guests expectations with personalized, instant customer service enabled by digital technologies
Attend to dissatisfaction instantly with a ping from guest to floor manager
Rewards
Everyone is a VIP!
The “experience” will be available to anyone, not just favorite guests at his or her favorite restaurants.
With all data stored and processed, guests can broadcast this same data to new restaurants in new areas
Traveling away from home, nearby restaurants will be able to recognize and conform to your preferences.
API
Satisfied customers + ideal turn time = covers that net most satisfied customers
O
R
N
A
nalytical
esourceful
pen minded
eat
Connecting
HOSPITALITY
ROAN Hospitality specializes in the development and turnaround of restaurants, bars, hotels, event venues and catering services
Restaurant business models need to take into account that they operate as both a production and sales facility, all under one roof.
Technology companies have been kept at arms length in the hospitality industry but a deeper collaboration between tech companies, restaurants and hotels is absolutely necessary.
Business models incorporate vision, core competencies, target markets, and differentiation strategies of the concept
Roan grasps the knowledge, experience and intellectual curiosity to find the correlations within data
Restauranteurs are concerned with both product quality and service quality, giving them the ability to provide real time insight for partnership with tech companies
HOSPITALITY
Satisfied customers + ideal turn time = covers that net most satisfied customers
Competitor's