Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

A non-traditional resume

No description
by

A Wendt

on 20 March 2018

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of A non-traditional resume

Received straight A’s. Graduated Phi Kappa Phi (top 10% of ASU &
ASU West combined).
Self Employed
Very creative & educational
period. To best serve clients, I took on-line classes to expand my skills in website development, SharePoint, PhotoShop, Illustrator and Access databases.
Self employed as a business consultant serving a variety of clients:
Graduated from Arizona State University West with my MBA
MBA
I love Amex, but decided
it was time to try strike out on my own, so I didn't apply for a another job.
My entire department within American Express was eliminated as part of economic downturn
Requested, and was granted, part-time status as a project manager
My group provided project management
support to launch new website capabilities, new card products, rebranding efforts, etc., by strategically integrating business imperatives with technology development
Promoted to manager. Supervised 11 industrial engineers & their customer experience and
process improvement projects
Born and raised in Montana
Service Design Solutions Project Manager
Worked to pay
my way through college.
Attended Montana State University
Graduated from California State Polytechnic, Pomona with a B.S. in
Industrial
Engineering
Hired by American Express, Card Operations,
as an industrial
engineer
Phoenix, AZ
Pomona, CA
Bozeman, MT
Whitefish, MT
My Roots
Applied and accepted at
Cal Poly, Pomona.
Service Design Solutions Director

Engineering Manager
I love
helping people solve business problems.
Here are examples of the type of work that engergizes me.
PROCESS IMPROVEMENT
How can we improve the
process for replacing cards?
Leveraged Six Sigma & process improvement tools to find/eliminate defects, reduce cycle times and drive down cost.
Can we recover dissatisfied customers?
Problem
Solution
Problem
Solution
Solution
Designed, implemented & analyzed data from a "Customer Recovery" test/control unit to determine which customers can be recovered, & which follow-up actions have the best ROI.
CUSTOMER EXPERIENCE
CHANGE MANAGEMENT
Our team was so successful that we received the
Chairman's Award
for Quality -
the highest honor given within the company.
Finding:
The treatment with the highest ROI consisted
of a simple letter acknowledging the customer's issue.
Overall, this approach triggered the highest customer spending with minimal operational investment.
Problem
Solution
How can I proactively assess
business
performance?
Identified leading indicators to predict business performance for a newly-acquired business division.

Built and implemented 'Daily Management Dashboard' designed to show vital trends & progress towards business goals.
ANALYSIS & REPORTING
Received American Express certification in Project Management.
I decided to scale back. I had 2 small boys and wanted to get my MBA. Due to my strong work reputation, my request was accommodated.
Managed 25+ project
managers & $3MM
budget.
Problem
How can we ensure that our employees consistently demonstrate new brand promise?
Spearheaded & designed a comprehensive program reaching over 1,000 employees, aimed at deepening understanding of the American Express OPEN for Business Brand.

Campaign immersed employees in brand principles through the use of imagery within the workplace, formal training, and small business simulation activities.
Small business owners from campaign
Converting strategy and concepts into value streams.
I love the 'sweet spot' between strategy & tactical execution

Analytical

Seasoned project/ product manager
Building a compelling story around the need for change.
Quantifying business value

Change management

Building business case/presentation design
Achieving results by collaborating with many different types of people:
Relationship skills

Results-oriented

Team player
I'm a curious, tenacious and enthusiastic person.
Problem solver

Positive attitude

Knowledgeable of
current trends
My Strengths
Ann Wendt
Work & Education
Sample Projects
Creative Problem Solver
Project Manager
Product Manager
Ann Wendt
** Press the your keyboard arrow keys or click on the arrow at the bottom of the screen to move through the presentation. **
A non-traditional resume
'Techies', various levels of management, the business, front line employees, etc.
Industrial Engineer
Actual
small
business customers
Identified by upper management as a "high potential" employee.
Certified by American Express for 6 Sigma (green belt).
Solution
Technology Solutions
Problem
How can we reach 10,000 geographically- dispersed employees on a limited budget?
Due to a small investment budget, internal store communications were largely paper-based.
Pitched a improvement idea by setting up a website to demo a suite of viable digital capabilities. Granted $10k, partnered with IT, & used an Agile approach to build a robust, secure intranet site.
Initially, only 9% of PetSmart's employee base could be reached digitally.
With the implementation of 'The Dish', PetSmart is able to digitally reach 100% of its employees for the first time in
history.
* Actual results are proprietary
Provided thought leadership,
data analysis & project management
expertise for initiatives such as reengineering, voice response optimization, customer experience enhancements, quality improvements, etc.
Left American Express
** To view in full screen, click on the box in the lower right corner of your screen **
Not sure what an industrial engineer does?
Industrial Engineers can be thought of as "efficiency experts". We utilize
DATA ANALYSIS,

PROCESS IMPROVEMENT, TECHNOLOGY
and
PROJECT MANAGEMENT
tools to:
improve customer experience
reduce defects & costs
shorten cycle times
PetSmart HQ, Manager
Conceived and launched PetSmart's
communications intranet site, reaching over 10,000 employees. Identified the opportunity, developed fully functional prototype, demo'ed concept with senior leaders and implemented robust final website using Agile approach on a
shoe-string budget.
Created data-driven decks for PetSmart's board of director meetings highlighting strategy, insights and key results.
Missed the comradery
found in an office.
Decided to move back
to the corporate world.

Charles Schwab Bank,
Lending Platform Manager
One of my fraud-prevention ideas is in wide use today (4-digit card identification number, generally requested at point of
online purchase).
Product manager for Bank lending platforms
Full transcript