Handimand IT Manager

• Bachelor's degree in Electronics Engineering

• PMP and Master Project Management Certification

• 10+ years of IT Senior management experience 5 in Healthcare IT

• 10+ years of managing technical teams

• Extensive experience in IT Strategy management and implementation; ITIL Foundations certification

• Partially bilingual

• Ontario Hospital Association ''Best Practice in Technology' award

• GRASP Conference Award 'Best Implementation

• IT Customer Excellence award Toronto Grace Hospital - 3 years running

* Dexter, Bryan. “Web link puts world at shut-in’s fingertips” Toronto Star 4 Oct. 2001

* Sutton, Neil. “Hospital Offers fee-based Net access” ITBusiness.ca 15 Jul. 2001 http://www.itbusiness.ca/it/client/en/TechGovernment/News.asp?id=21967&bSearch=True

* Cape, Winton “Simple Electronic Switch for Developmentally Delayed” Windows on Technology, October 1979

The chart shows a 'Magic Quadrant' analysis of your job requirements with the upper right quadrant showing how my past skills and experience match your job requirements.

The presentation then takes you on a journey demonstrating how your specific reqirements align with my past job successes.

Contact me at 416-919-9319

QUALIFICATIONS

Manager IT

AWARDS

PUBLICATIONS

Manager Information Technology

WINTON CAPE

SUMMARY

TECHNOLOGY

STRATEGY

• Implemented first in Champaign County online access to Inmate Information using SQL, DB2 and ASP.net

• Automated enployee start/exit process at World Animal Protection using SharePoint API and MS Office Business Office Suite

LEADERSHIP

• Managed successful implementation of Custom developedIntegrated Justice software, developed in DB2,to automate County Justice processes

• Developed and implemented IT Strategic Plans for Toronto Grace Hospital, City of Brandon and Champaign County Government

• Implemented ITIL style Help Desk using Lotus Notes to manage technology incidents throughout the City

• Implemented IT Governance at City of Brandon and Champaign County Government to reduce project costs and align IT activities to strategic objectives

BEST PRACTICE

• Created partnership between City of Brandon, Regional Health and Regional School Board to fund construction of citywide shared fiber optic data ring

High

• Designed IT Roadmap that aligned IT employee activies with City's strategic goals to improve performance

• Led transition of Toronto Grace Hospital's IT team to ITIL style service desk; won Hospital's internal customer excellence aware 3 years consecutivly

• Implemented online project database, using SharePoint and City's Intranet, to provide access to project status information - charter, scope schedule

• Facilitated mission and vision workships at City of Brandon to align IT department initiatives with City's Strategic goals

• Introduced ITIL incident management at Toronto Grace Hospital; IT department won customer excellence award 3 years consecutively

• Implemented ITIL style incident management at Champaign County government

• Designed and installed ITIL incident management at City of Brandon

COLLABORATION

• Chaired Technology Governance Committees at City of Brandon and Champaign County Government to guide technology investments

• Developed Enterprise wide policies and procedures to reduce technology costs through standadization

• Developed and Implemented project management procedures as Champaign County Government, City of Brandon and Toronto Grace Hospital

IT SERVICE

EXCELLENCE

• Customer Excellence award 3 years consecutively at Toronto Grace Hospital for technology support and service

• Implemented ITIL incident management best practice at City of Brandon and Champaign County Government improving IT service and support

• Implemented Regional (USA, Canada, Costa Rica, Brazil and Columbia) IT Service Desk at World Animal Protection streamlinging IT service and support

Winton Cape

Manager

Information

Technology

Telephone : 416 - 919 - 9319

Email: wintoncape@hotmail.com

Linkedin: https://www.linkedin.com/?trk=nav_logo

Website: http://www.capesait.yolasite.com/

Job Experience that I have ... that is required in job

Job Experience that I have that is ... NOT required in job

My Experience

Low

Job Experience that I don't have ... that is required job

Job Experience that I don't have ... that is NOT required in job

Your Requirements

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Reporting to the Grey Bruce Health Services (GBHS) Vice President Information Management & Technology, Chief Information Officer (CIO) the Director, Information Technology is responsible for the overall planning, organizing, and execution of all IT functions across the Georgian Bay Information Network (GBIN). This role will lead the establishment, development, plan and implementation of departmental, corporate and partnership goals, objectives, policies and procedures according to Information Technology Infrastructure Library (ITIL) and best practices to manage incidents, problems and change requests; scheduling resources for systems support and maintenance, and providing project management support for multiple concurrent organization(s), LHIN and provincial projects.

The Director analyses the needs of different departments and determines ways to meet business objectives by modifying existing or developing new information processing systems. The Director will ensure a culture of customer-centric strategies and leverage technologies, which optimize the cost effectiveness and reliability of resources are the focus of the department. Furthermore, the Director, Information Technology will ensure the streamlined operation of the IT Department in alignment with the business and strategic objectives of the organization(s) within the GBIN (Georgian Bay Information Network) partnership; GBHS (Grey Bruce Health Services), Hanover and District Hospital (HDH), Orillia Soldiers Memorial Hospital (OSMH), Muskoka Algonquin Healthcare (MAHC) and South Bruce Grey Health Centre (SBGHC).

Qualifications / Skills / Abilities:

Required:

University degree in Information Technology, Computer Sciences or a related discipline.

Three to seven (3-7) years of experience managing customer service programs in an information technology environment, including two years of direct supervisory experience.

Minimum 5 years of experience leading and managing continuous technical client services support including Operations and Development support.

Masters Degree an asset.

Project Management experience.

Experience integrating and leveraging ITIL best practices in customer service frameworks and principles.

Strong experience with various Microsoft platforms.

Experience designing, implementing and upgrading ticketing systems Knowledge of building, implementing and maintaining servers and virtualization technologies including Citrix, Hyper-V and VMWare.

Experience with disaster recovery, scripting, patching and applying upgrades to ensure optimal performance of all client services systems and applications.

Demonstrated leadership ability to co-ordinate, plan, implement and evaluate programs for customer service satisfaction.

Ability to incorporate the organization’s core competencies into day-to-day operations including customer service, communication, teamwork, initiative/self-management, accountability and flexibility/adaptability.

Proven management competencies including being results/achievement focused; experienced in human resources management, leadership, financial management, business planning and decision making/judgement; demonstrates professionalism and job knowledge.

Demonstrated project management, leadership, mediation, investigative, report writing/editing, research and presentation skills.

Computer literacy in applicable Microsoft Office applications, including Word, Access, Excel, Outlook, PowerPoint and internet.

Ability to work independently to develop, coordinate and maintain customer service policy, procedures and manuals.

Ability to exercise appropriate judgement and discretion in dealing with confidential and/or potentially controversial information.

Ability to think strategically and to translate high-level strategic plans into workable tactical solutions.

Ability to work outside normal hours as required.

IMPORTANT: Please submit cover letter and resume to colin@mmsearch.com.

(Please do not submit application to the email noted below.)

To be considered for this position, please submit a resume to the address or fax number below or complete the On-line Application form. Applications must be received in Human Resources no later than 4 p.m. on the closing date. Grey Bruce Health Services is an equal opportunity employer.

You can submit your resume to one of the following:

Phone: 519-376-2121 extension 2014

Email: careers@gbhs.on.ca

Fax: 519-372-3949

Mail: Attn: Human Resources Department

PO Box 1800

1800 8th Street East

Owen Sound, ON N4K 6M9