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Transcript

Action Plan

:

Brookfield Airport Case Of Study

The action plan to improve the problems in the airport operations are the following:

1. To improve the check-in and passport control the airport should reduce the big queues and be more organized it will be possible adding more personals and standardizing the time per person in the check-in and passport control process.

2. To improve the service of VIP lounges the airport should create spaces for client´s necessaries just like and space for the smokers and a spaces for Childs never mind if its small but the client need to have that space.

Action Plan

Analisys

The action plan to improve the problems in the airport operations are the following:

3. To improve the sings the airport should diversify the entertainment option and offer different things for clients pass the time while they wait for the flights or when the flights are delayed, like TV screens, internet and sell journals and news papers with a moderated price.

4. To improve in the public announcements the information of the flights should be presented with 4 days of anteriority to the clients and use the TV screens around the airport to show the schedule of the flights 24 hours all days.

Analyzing graphs and listening the clients we found that the airport has the following problems in its operations:

1. The service in the check-in and passport control is poor.

2. The service of VIP lounges is the worst service

3. The service of sings including TV screens is poor.

4. The public announcements have some fails

5. The security in the airport is good, but should be satisfactory.

6. The service of deliver and pick up the baggage is the third worst service.

7. The terminal facilities need some improvement.

8. The parking service is the second worst service.

Analysis And Action Plan

Action Plan

The action plan to improve the problems in the airport operations are the following:

5. To improve the security the airport should install surveillance cameras inside and out of the airport for monitoring the security and foresee thefts.

6. To improve the service of deliver and pick up the baggage the airport should hire personal for this work that help to the clients at the moment of deliver and pick up the baggage and offer a solution to any problem of the clients with their the baggage.

Action Plan

The action plan to improve the problems in the airport operations are the following:

7. To improve the terminal facilities the airport should offer machines that help to the people with disabilities to get into an out of the plane for a own cost of the use of this machine.

8. To improve the car park the airport should make an alliance with a company of taxis of high quality that offer the service to the clients of bring them to the airport for a moderated price encouraging the use of the taxi and leaving the parking alone.

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