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The "traditional" structure

the PMS as the centerpiece

Virtual

Classrooms

Robots

Data Storage

BMS

Spa

Operation

Systems

Staff

Management

Systems

BMS systems are “Intelligent” microprocessor based controller networks installed to monitor and control a buildings technical systems and services such as air conditioning, ventilation, lighting and hydraulics. They link the functionality of individual pieces of building

equipment so that they operate as one complete integrated system.

e.g. Lobsterink

Safety

Systems

A system to track inventory levels, orders and deliveries including sometimes auto-ordering enabled;

Inventory

Management

System

Scheduling systems; Time recording (clock-in & clock-out), Payroll; e.g. Mirus

Advantages: overview, cost-control, better control over employee theft Disadvantage: lack of flexibility in preparation of dishes etc.

Alarm systems such as fire alarm systems, technical alarm systems, etc.; Required to a large extent by law

Online

Concierge

An online platform / program assisting the guest in planning their stay and making arrangements; this is increasingly personalised through artificial intelligence generated suggestions based on guest data;

Document

Management

Systems

Payment Solutions

POS

Processing programs for credit / debit card payments & mobile payments; hardware (credit card terminals) and software (credit / debit card & mobile payment processing

storage, tracking and organising documents with the aim of reducing paper

e.g. Concardis, Six

Simply said, the place where your customer makes a payment for

products or services at your store. Usually it consists of a monitor where consumptions are recorded and receipt printers; optionally kitchen monitors are sometimes connected in place of kitchen printers.

Examples: Micros, Gastronovi,

Lightspeed

WBE

PMS

a program / platform integrated in your website that allows your guest to booking directly on your website without calling/ emailing the hotel. It displays up to date prices (and inventory) to the guest

Key / Door Lock System

Accounting

Systems

Examples: Simplebooking,

Vertical Booking

CRM

a platform that enables a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing.

A system that automizes the accounting procedures of managing income, expenses and other financial activities; Automizes the preparation of reports and statements etc.

Customer Relationship Management (CRM) is a group of tools and techniques designed to collect, process and analyse customer information with the goal of building loyalty by providing or proposing services.

Property Management System

e.g. Xero

Example: Oracle NetSuite CRM

Examples: Opera, Protel,

Fidelio, Mews,

a programme to connect several channels

Channel

Manager

and update prices as well as inventory simultaneously

OTAs

OTA Extranets

Reputation

Management

System

Examples: Ghix, Vertical booking,...

CRS

booking.com, Expedia Group, etc.

Platforms of Online Travel Agency for updating and providing hotel and rooms information and well as displaying details about bookings, as well as guest reviews and a guest messaging platform; varies by platform

A software platform that aggregates online reviews from several platforms, compares it to competition and analyses as well as displays it. Often a tool for conducting a hotels' individual post-stay survey or in-stay survey survey is included.

e.g. Trust You

Central Reservation System

It is a computerized reservation software used to maintain the hotel information, room inventory and rates, to manage the reservation and process. A CRS provides hotel room rates and availability for many different distribution channels such as the GDS, IBE, OTA, 3rd party websites etc.

RMS

a tool for maximising total revenue by monitoring demand, pick-up and competition as well as by suggesting prices and restrictions and adapting pricing automatically or semi automatically (upon confirmation)

e.g. Qonline

Examples: Duetto, Ideas, RoomPriceGenie,

xotels

Switch = translating from CRS to GDS

Amadeus

GDS

Carpark

Systems

e.g. Pegasus

GDS / IDS

Switch

CCTV /

Security

System

Room TV

GDS = Large computer network to pass inventory and prices to travel and allows them to book hotel rooms.

functions as a TV, video-on-demand, communication, information and advertising platform; sometimes extended with virtual concierge functionality, check-out option, etc.

Sabre GDS

WIFI /

HSIA

Minibar

Telephone

system

e.g. Bartech

Galileo

GDS

Worldspan

GDS

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