FISH! PHILOSOPHY
Leadership Communication
Sources
- Fish! A remarkable way to boost morale and improve results by Stephen C. Lundin, Ph. D, Harry Paul and John Christensen ed. Hodder & Stoughton 2001
- http://www.crmlearning.com/fish-for-leaders by Seliger ( 2014), S.58
- http://www.charthouse.com/content.aspx?name=home2
- http://leadonpurposeblog.com/2012/09/15/lead-by-example/
- http://www.ttgconsultants.com/articles/trustworkforce.html by Dillerup und Stoi, (2011), S. 567
- Krames, J.A. ( 2008), S. 127 inside Druckers Brain, New York 2008
- http://www.trackvia.com/blog/productivity/you-dont-need-to-be-miserable-the-fish-philosophy-for-making-work-fun
- http://www.charthouse.com/productdetail.aspx?nodeid=26464
- Stephen C. Lundin, Ph.D., Harry Paul, John Christensen, 2000 - FISH! A remarkable way to boost morale and improve results
- http://larosadoii.com/wp-content/uploads/2013/04/fish_philosphy1.jpg
- http://betapreview.charthouse.com/charthouse/assets/library/play_7221.jpg
- https://anaccidentalpm.files.wordpress.com/2013/08/bombsquad2.jpg
Strength
- New energy at work
- improve in the costumer satisfaction
- increase the harmony at work
- decrease of costs of work
- Team building
- motivated employees
- innovative opportunities
Critical Reviews
Weakness
- require a lot of effort
- difficult to keep it up
- not easy to implement
- open-minded staff
- it has to be accepted by employees
- leader has to be a role model
EXERCISE
FISH! Philosophy at University
Play
Choose
your attitudes
Make their day
Be Present
Christian Kutterolf
Dominique Hensel
Mariangela Conte
Moritz Lunin
Silas Brand
Simon Smirnov
Role of the LEADER
"How can my relationships with others encourage them to grow in self-confidence, passion, skill and clarity of purpose?“
Leading is: ‘to get something going’ and ‘lead the way’
“Leadership is doing the right things”
Good leaders must lead by EXAMPLE
THE FIVE BEST WAYS TO BUILD TRUST
Organizations around the world are using the FISH! Philosophy to:
- Establish and maintain integrity
- Communicate vision and values
- Consider all employees as equal partners
- Focus on shared, rather than personal goals
- Do what's right, regardless of personal risk
- Communicate Effectively
- Practice What You Preach
- Empower Through Delegation
- Share Responsibility
- Set Goals
- Build a culture where employees love to give their best every day
- Build effective leaders who inspire through their example
- Improve teamwork and build trust
Improve your personal skills
- don't be shy or hesitant to use every chance to talk to the people
- train yourself how to be confident
- feel responsible for your task
Try to catch the attention of costumers and co-workers
- engage costumers and co-workers
Engage yourself and other people in every moment of life
- always have contact to each other
- be concerned of others problems
„People may not remember exactly what you did or
what you said, but they will always remember
how you made them feel.”
-Maya Angelou
"To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care."
-Mandy Hale
How to acknowledge them
How to make their day
- Monthly breakfast meeting
- Remember their special days
- Say "Thank you"
- Allow employees to choose their tasks
- Be a role model
- Appreciate and value your employees
- Regular feedback
- Recognition
Is not a specific game or activity.
It is a state of mind that brings new energy to the tasks at hand and sparks creative solutions.
With play you can:
- Increase the employee engagement
- Have accountable employees
- Deliver more satisfactory
- Memorable customer services „think outside the box!“
People who play are…
- Enthusiastic and energetic
- Providing more genuine customer service
- More creative
- More productive
There is always a choice about the way you do your work, even if there is not a choice about the work itself.
Some hints for you:
Simple to understand, but more difficult to do.
There is always a choice about the way you do your work, even if there is not a choice about the work itself.
Simple to understand,
but more difficult to do.
It is a new technique to motivate your group, team, department. It's about engage people and make make individuals present, active during the workplace hours and it is based on 4 basic steps:
FISH Philosophy
Overview
- Introduction
- Definition
- Choose your attitude
- Play
- Make their day
- Be present
- Role of the leader
- Critical reviews
- Exercise
WHAT'S GOING ON HERE?!?!