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Copy of FISH! Philosophy

Final project for Leadership Communication course

Zainur Romadhoni

on 15 December 2014

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Transcript of Copy of FISH! Philosophy

Some hints for you:
There is always a choice about the way you do your work, even if there is not a choice about the work itself.
Wind up your clock
The Courage to Change
Simple to understand,
but more difficult to do.
Leadership Communication
Christian Kutterolf
Dominique Hensel
Mariangela Conte
Moritz Lunin
Silas Brand
Simon Smirnov

FISH Philosophy
It is a new technique to motivate your group, team, department. It's about engage people and make make individuals present, active during the workplace hours and it is based on 4 basic steps:
Is not a specific game or activity.
It is a state of mind that brings new energy to the tasks at hand and sparks creative solutions.
People who play are…
Enthusiastic and energetic
Providing more genuine customer service
More creative
More productive
With play you can:
Increase the employee engagement
Have accountable employees
Deliver more satisfactory
Memorable customer services „think outside the box!“
Fish! A remarkable way to boost morale and improve results by Stephen C. Lundin, Ph. D, Harry Paul and John Christensen ed. Hodder & Stoughton 2001
http://www.crmlearning.com/fish-for-leaders by Seliger ( 2014), S.58
http://www.ttgconsultants.com/articles/trustworkforce.html by Dillerup und Stoi, (2011), S. 567
Krames, J.A. ( 2008), S. 127 inside Druckers Brain, New York 2008
Stephen C. Lundin, Ph.D., Harry Paul, John Christensen, 2000 - FISH! A remarkable way to boost morale and improve results
always have contact to each other

help people in need

be concerned of others problems
engage costumers and co-workers

be like a best friend

share positive energy
don't be shy or hesitant to use every chance to talk to the people

train yourself how to be confident

train your concentration

feel responsible for your task
Role of the LEADER
"How can my relationships with others encourage them to grow in self-confidence, passion, skill and clarity of purpose?“

Leading is: ‘to get something going’ and ‘lead the way’
Build a culture where employees love to give their best every day
Build effective leaders who inspire through their example
Improve teamwork and build trust
Communicate Effectively
Practice What You Preach
Empower Through Delegation
Share Responsibility
Set Goals
Good leaders must lead by EXAMPLE
Organizations around the world are using the FISH! Philosophy to:
Establish and maintain integrity
Communicate vision and values
Consider all employees as equal partners
Focus on shared, rather than personal goals
Do what's right, regardless of personal risk
“Leadership is doing the right things”
your attitudes
Be Present
Make their day
FISH! Philosophy at University
Critical Reviews
New energy at work
improve in the costumer satisfaction
increase the harmony at work
decrease of costs of work
Team building
motivated employees
innovative opportunities
require a lot of effort
difficult to keep it up
not easy to implement
open-minded staff
it has to be accepted by employees
leader has to be a role model
Engage yourself and other people in every moment of life
Try to catch the attention of costumers and co-workers
„People may not remember exactly what you did or
what you said, but they will always remember
how you made them feel.”
-Maya Angelou

Improve your personal skills
There is always a choice about the way you do your work, even if there is not a choice about the work itself.
Simple to understand, but more difficult to do.
Some hints for you:
The Courage to Change
Wind up your clock
"To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care."

-Mandy Hale
How to acknowledge them
Monthly breakfast meeting
Remember their special days
Say "Thank you"
Allow employees to choose their tasks
How to make their day
Be a role model
Appreciate and value your employees
Regular feedback
Choose your attitude
Make their day
Be present
Role of the leader
Critical reviews
Full transcript