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Conflict Intelligence
through case specific "soft skill" training and participatory engagement in order to result into a trust based, collective results orientated work culture.
gamification
- Reinforcing feedback loops in solid lines
- Inhibiting feedback loops in dotted lines
- Reinforcing hubs marked by thick oval shapes and pointed out by red lines
- Inhibiting hubs marked by thick dotted oval shapes and pointed out by blue lines
- Numbers within loops refer to the timeline of the conflict, which has been broken down into five phases to map its dynamic progression.
@nkatsimpras
(The Change Handbook, 2007)
=
Cultural Intelligence
Burke, W.W. (2006) Conflict in Organizations.
generic collective gain curve
- What works? What does not work?
- History timeline, successes, failures,
grievances, results etc analysis through
system feedback loops.
(Business insider, 03/2014)
Conflict is to be cherished and appropriately leveraged.
examples:
Quality Assurance
Safety
Security
(Argyris and Schön, 1974)
Coleman et. al (2012.) Getting Down to Basics: A Situated Model of Conflict in Social Relations
@nkatsimpras
Emotional Intelligence
Devops standarization?
Network Weavers
dev
ops
"Devops are bridge-builders."
Part of a greater holistic organizational model.
@nkatsimpras
- individual role and style reflection
- foster an environment that favors marginalized voices
- Superordinate Identity creation
- Institutionalization of a productive Conflict culture
- Embrace, prioritize and develop the value of intellectual opposition and constructive controversy
- Invest on Trust
- See oneself as part of the System
- System thinking-based Structures, Attitudes and Transactions
DEVOPS:
(Argyris and Schön, 1974)
Conflict Intelligence
Progressive
"...the marketing team was right next to the product development and engineering teams. So we understood deeply what was important about the product, what the team’s motivations were in the product, what they hoped that product would achieve, what role they wanted it to have in people’s lives. And because we were that close, we were able to translate that very clearly in all of our marketing and communications."
No one-size-fits-all!!
(Schein, 1980)
Conservative
Participatory feedback loop mapping
micro
macro/
group
self
Patrick Debois:
Devops as a superordinate culture?
Culture
Participatory Culture Institutionalization
micro
self
macro
group
Mental Maps
drive
actions
"unwritten set of expectations operating at all times between every member of the organization and the various managers and others in that organization"
Facilitation
@nkatsimpras
or
the transformational
power of
Superordinate Identity
@nkatsimpras
nk2473@columbia.edu
6 Iterations:
2x Anonymized - No communication
2x Named - No communication
2x Named - Communication
Two types of intrinsic motivation:
Promotion Prevention
Engagement exercise: Conflicts, or Problems, as a system.
Custom Institutionalization of a Systems Thinking
based organizational culture - situation appropriate!
Conflict at Github
deconstructing
Conflict
Mediation
group
Game theory / Prisoners dilemma
macro
former Apple VP of Worldwide Marketing Communication
micro/
self
Each one of you is touching a different part of the elephant.
Nonlinear causation - no root cause
@nkatsimpras
Allison Johnson
If you want to build a ship, don't drum up people to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea.
Antoine de Saint-Exupery
@nkatsimpras
The Tragedy of the Commons
@nkatsimpras
Key points for Devops:
Soft skills:
examples
@nkatsimpras
Devops is about the role of intrinsic motivation
in the individual choices of group members, with
the collective benefit and interdependency being the priority.
@nkatsimpras
individual and group rationality
@nkatsimpras
- Groupthink
- Are we going to Abiline ?
@nkatsimpras
@nkatsimpras
@nkatsimpras
specialization
from
vertical
@nkatsimpras
@nkatsimpras
“The problem with quotes on the internet
is that you can't be sure of their accuracy.”
Master of Science in
Negotiation and Conflict Resolution
-Einstein
"Insanity is repeating the same mistakes
and expecting different results."
Dispute Resolution Program
|| A Conflict Resolution perspective of Devops ||
@nkatsimpras
nk2473@columbia.edu
@nkatsimpras