ST2019

Stability

:: ability to remain unchanged over time

STABILITY

• Proactive monitoring of infrastructure using RedHat Insights

• Substitution of old manual processes with Ansible automation

• Test driven deployments by building test cases into deployment pipelines

• Robust Config management practices using Ansible automation

• Addressing cost of repeat incidents

Serviceability

:: ease of maintenance and repair

SERVICEABILITY

Repeatability

:: consistent production of high quality product

REPEATABILITY

• Define Infrastructure as Code

• Employ improved templating techniques

Agility

:: efficiency to respond to external stimuli

AGILITY

• With the assistance of the VM team, further improve the on-premise SA based automated provisioning process into a self-service portal, example VG

Success Stories

:: its said, numbers don't lie

SUCCESS

STORIES

• Infra Maintenance Tasks e.g. AWS Identity Management, NetBackup Policy Setups, DNS Infra Setups, Patching, Networker Installs,etc.

• Infrastructure Projects and Provisioning e.g. AWS Cloud Provisioning, LVS to F5 migrations near completion, Dynatrace One Agent Rollouts

• 4104 tickets with an average of 342 per month with an SLA of around 95.25%. This does not include all new infrastructure deployments, scheduled changes, projects etc.

• Severity 3 Outages:
• Risk of LVS failures will be addressed with the LVS to F5 migration
• The move of the Apache config to the application owners, will avoid any mistakes made by the Linux team.