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Organizational
1
By: Shabrea Smith
Akeem Claggett
Sahle Phillpotts
Organizational
Stakeholders
Walmart
Important
Walmart's Key Stakeholders
Ranking Order
What are the main reasons why certain stakeholders are more important than others for this organization?
- Customers are the most important stakeholders because without customers there’s no need for employees, investors, suppliers, regulators, or any other stakeholders.
2013 Annual Report
Associates
- All associates are eligible for an annual evaluation. Through the performance management program, managers and associates engage in open, transparent and ongoing conversations to provide clarity on performance expectations.
Customers
- Walmart also conduct customer satisfaction surveys on a regular basis.
Shareholders
- Quarterly and annual financial reporting, annual meeting of shareholders, periodic individualized mailings and conference calls among senior management, investors, and/or analysts and rating firms.
Is this rank order of stakeholders in the organization's best interest or should specific other stakeholders be given higher priority?
- Yes, because the top stakeholders are the associates and the customers. without these two the business wouldn't thrive.
In fiscal 2013, Walmart U.S. delivered a strong 1.8 percent comp increase, or
an additional $4.7 billion in comp store sales from last year.
Net sales rose to $274.5 billion, a 3.9 percent increase, and operating income grew by 5.4 percent to $21.5 billion.
Akeem
Shabrea
Groups
2012 Annual Report
Sahle
Walmart U.S. achieved positive comparable store sales for fiscal 2012, having posted an increase in customer traffic for the fourth quarter.
Net sales surpassed $264 billion, increasing 1.5 percent, while operating income grew
to $20.4 billion, a 2.2 percent increase from the prior year.
Sahle
What societal groups are not mentioned as stakeholders by the organization?
- The government and the community.
Does this lack of reference to these unmentioned groups make sense?
- No it doesn't make sense because businesses pay taxes, but they are also informally expected by residents to operate ethically and with environmental responsibility. Communities also like to see businesses get involved in events and local charitable giving.
Akeem
Shabrea