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The CPI Crisis

Development Model

Crisis Development/Behavior Levels Staff Attitudes/ Approaches

Supportive

Acting-Out

Person

Safe, nonharmful control and restraint techniques used to help person regain control. USE ONLY AS A LAST RESORT

Tension

Reduction

Decrease in physical and/or

emotional energy. Often

characterized as a regaining of rationality.

An attempt to re-establish

communication and trust

Unit 1:

Anxiety

An empathic nonjudgmental

approach attempting to

alleviate anxiety

A noticeable increase or

change in behavior

Defensive

Staff attempts to take

control by setting limits

Beginning stage of loss of

rationality; individual often

becomes belligerent and

challenges authority

A total loss of control, which

often results in a physical

acting-out episode.

Individual has become a

danger to self or others.

Directive

Nonviolent Physical Crisis Intervention

Therapeutic Rapport

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