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Crisis Development/Behavior Levels Staff Attitudes/ Approaches
Acting-Out
Person
Safe, nonharmful control and restraint techniques used to help person regain control. USE ONLY AS A LAST RESORT
Tension
Reduction
Decrease in physical and/or
emotional energy. Often
characterized as a regaining of rationality.
An attempt to re-establish
communication and trust
Anxiety
An empathic nonjudgmental
approach attempting to
alleviate anxiety
A noticeable increase or
change in behavior
Defensive
Staff attempts to take
control by setting limits
Beginning stage of loss of
rationality; individual often
becomes belligerent and
challenges authority
A total loss of control, which
often results in a physical
acting-out episode.
Individual has become a
danger to self or others.