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BASIC COMMUNICATION SKILLS OF HOUSEKEEPING IN ENGLISH房務基本溝通技巧訓練課程

My name is … if you like my service, please write my name on staff recommend card.

by

ALEKSANDRA DUDEK

(GRO)

&

JERRY WONG

(FD)

- GOOD MORNING 早晨好

(05:00-11:59)

- GOOD AFTERNOON 下午好

(12:00-16:59)

- GOOD EVENING 晚上好

(1700-...)

GRO

Thank You!

Have a nice day!

Enjoy your stay!

BATHROOM 盥洗室

- DUST 灰塵

- I LEFT CAKE & CARD 我留了蛋糕和卡片

- HAIR IN THE BATHTUBE 有頭髮在浴室裡

- DIRTY MIRROR 鏡子不乾淨

- DUST UNDER THE BED 灰塵在床底下

- BAD SMELL 空氣難聞

- HALLWAY 走道

- NO GUESTS IN THE ROOM 房裡沒客人

- BATHTUB 浴缸

- NON-SLIP BATH MATS 防滑墊

- TOOTH BRUSH 牙具組

- COTTON TIPS 棉花棒

- SHOWER CAP 浴帽

- COMB 梳子

- RAZOR 刮鬍刀

- HAIR & BODY WASH

沐浴乳(含洗髮乳)

- HANDS & BODY LOTION

身體潤膚乳

- CONDITIONER 潤絲精

- TOILET PAPER 衛生紙

- TOWEL 毛巾

- HAIR DRYER 吹風機

- SOAP 肥皂

- BATH SALTS 浴鹽

THANK

YOU!

SEE YOU

ON 16TH NOVEMBER!

CLOSET 衣櫃

CONVERSATION

- BLANKET 毛毯

- SHOEHORN 鞋把

- HANGER 衣架

- LAUNDRY BAG 洗衣袋

- LAUNDRY SERVICE LIST 洗衣單

- SLIPPERS 拖鞋

- SLEEP COAT/ NIGHTGOWN 睡衣

- BATHROBE 浴衣

Q: Is this _______ for free?

請問_______是免費的嗎?

A1: No, this ________ is not for free/For this ________

you need to pay.

不是。_______是需要付費的.

A2: Yes, it is/Yes, this ________ is for free.

是的,________是免費的。

CONVERSATION

11 ELEVEN

12 TWELVE

13 THIRTEEN

14 FOURTEEN

15 FIFTEEN

16 SIXTEEN

17 SEVENTEEN

1 ONE

2 TWO

3 THREE

4 FOUR

5 FIVE

6 SIX

7 SEVEN

8 EIGHT

9 NINE

10 TEN

Q: Excuse me.

不好意思

A: Yes, how may I help you?

是,請問需要什麼協助呢?

Q: When is the check-out time?

請問退房時間是?

A: Our check out time is Twelve o-clock.

我們的退房時間是中午12點。

Q: Do you have WiFi?

請問有WiFi嗎?

A: Yes, our WiFi password is 23118902 (two, three, one, one, eight,

nine, zero, two).

有的,密碼是 23118902 。

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