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BASIC COMMUNICATION SKILLS OF HOUSEKEEPING IN ENGLISH 房務基本溝
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BASIC COMMUNICATION SKILLS OF HOUSEKEEPING IN ENGLISH房務基本溝通技巧訓練課程
My name is … if you like my service, please write my name on staff recommend card.
by
ALEKSANDRA DUDEK
(GRO)
&
JERRY WONG
(FD)
- GOOD MORNING 早晨好
(05:00-11:59)
- GOOD AFTERNOON 下午好
(12:00-16:59)
- GOOD EVENING 晚上好
(1700-...)
GRO
Thank You!
Have a nice day!
Enjoy your stay!
BATHROOM 盥洗室
- DUST 灰塵
- I LEFT CAKE & CARD 我留了蛋糕和卡片
- HAIR IN THE BATHTUBE 有頭髮在浴室裡
- DIRTY MIRROR 鏡子不乾淨
- DUST UNDER THE BED 灰塵在床底下
- BAD SMELL 空氣難聞
- HALLWAY 走道
- NO GUESTS IN THE ROOM 房裡沒客人
- BATHTUB 浴缸
- NON-SLIP BATH MATS 防滑墊
- TOOTH BRUSH 牙具組
- COTTON TIPS 棉花棒
- SHOWER CAP 浴帽
- COMB 梳子
- RAZOR 刮鬍刀
- HAIR & BODY WASH
沐浴乳（含洗髮乳）
- HANDS & BODY LOTION
身體潤膚乳
- CONDITIONER 潤絲精
- TOILET PAPER 衛生紙
- TOWEL 毛巾
- HAIR DRYER 吹風機
- SOAP 肥皂
- BATH SALTS 浴鹽
THANK
YOU!
SEE YOU
ON 16TH NOVEMBER!
CLOSET 衣櫃
CONVERSATION
- BLANKET 毛毯
- SHOEHORN 鞋把
- HANGER 衣架
- LAUNDRY BAG 洗衣袋
- LAUNDRY SERVICE LIST 洗衣單
- SLIPPERS 拖鞋
- SLEEP COAT/ NIGHTGOWN 睡衣
- BATHROBE 浴衣
Q: Is this _______ for free?
請問_______是免費的嗎？
A1: No, this ________ is not for free/For this ________
you need to pay.
不是。_______是需要付費的.
A2: Yes, it is/Yes, this ________ is for free.
是的,________是免費的。
CONVERSATION
11 ELEVEN
12 TWELVE
13 THIRTEEN
14 FOURTEEN
15 FIFTEEN
16 SIXTEEN
17 SEVENTEEN
1 ONE
2 TWO
3 THREE
4 FOUR
5 FIVE
6 SIX
7 SEVEN
8 EIGHT
9 NINE
10 TEN
Q: Excuse me.
不好意思
A: Yes, how may I help you?
是，請問需要什麼協助呢?
Q: When is the check-out time?
請問退房時間是？
A: Our check out time is Twelve o-clock.
我們的退房時間是中午12點。
Q: Do you have WiFi?
請問有WiFi嗎？
A: Yes, our WiFi password is 23118902 (two, three, one, one, eight,
nine, zero, two).
有的，密碼是 23118902 。