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Power of Street-Level Bureaucrats

the position of street-level bureaucrats regularly permits them to make policy with respect to significant aspects of their interactions with citizens

  • Police
  • Teachers
  • Other Law Enforcement
  • Social Workers
  • Judges

1. Conflict over the scope and substance of public services

2. Conflict over interactions with citizens

Lipsky argued that, "policy implementation in the end comes down to the people who actually implement it"

Street-Level Bureaucracy: The Critical role of Street-Level Bureaucrats

Why is street-level bureaucracy an issue?

Michael Lipsky

Former Policy Professor at MIT,University of Wisconsin, and Harvard. Currently working at Demos Public Policy Organization as a Senior Fellow.

Known for his public-administration book "Street-Level Bureaucracy" written in 1980

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