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Workplace Health & Safety procedures in the Retail Industry
source: https:// www.youtube.com/watch?v=ek2GWEqSVKA
Figure (right): Balanced Scorecard (Kaplan & Norton 1995)
Silkroad's Performance Management System
• Graphic rating scales
• Behaviourally anchored rating scales
• Management by objectives
• Balanced score card
Who is Silkroad?
An American multinational human capital management software company.
Figure: Performance Management Process (Pulakos 2004)
source: https:// www.youtube.com/watch?v=HF07Cp8YCOQ
•Financial gains
•Improved productivity
•Creates healthier employer-employee relationship
Retaining staff and maximise productivity:
Figure: Proposed Path Model of Impact of HRM Bundles (Cunha & Cunha 2009)
Figure: Stress vs Job Performance (Variation of Yerkes-Dodson Law (1908) adapted by (Selye 1976))
An effective performance management system aims to achieve four main outcomes:
1. Strategic communication
2. Relationship building
3. Employee development
4. Employee evaluation
(Shields 2007)
Figure: Integrated Model of Employee Wellbeing and Service Delivery (Clarke & Hill 2012)
Theories that support Performance Management identified by Buchner (2007)
• Goal Setting Theory
• Control theory
• Social cognitive theory
THANK YOU :)
Gayatheri Govindasamy s3381546
Thu (Swendy) Hoang s3562597
Michaela Clifton s3540484
Melanie Kam s3453692
Ria Aprilyana s3445747