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The ABCs of Social Work Case Management

Broaden Knowledge

Genogram

  • Psycho-education: education about a certain situation or condition that causes psychological stress

  • The goal is for the client to understand and be better able to deal with the presented situation. Client's strengths, resources and coping skills are reinforced

  • Key topics: Health Management, Functional status / care needs; Resources, Stress Management, Communication, Emotions.

Social Work Case Management

Eco Map

Assessing Client-in-Environment

  • A method of providing services

  • A professional social worker assesses the needs of the client (including family); and arranges, coordinates, monitors, evaluates, and advocates for a package of multiple services to meet the specific client’s needs

  • Addresses both the individual client’s biopsychosocial status, and the state of the social system in which case management operates

  • Using a Genogram

- A family diagram, which can be thought of as an elaboration of the family tree

- A way of mapping family patterns and relationships across at least three generations

  • Using a Eco map

- Shows the resources client/family has in the community

Connect to Resources

The Bio-Psycho-Social Model

The ABCs

  • Formulate a resource map

  • Explore options with client and family

  • Make referral

Client-Specific Resource Map

To consider:

  • Client’s attributes

  • Client’s socio-economic set-up

  • Client’s psycho-social needs

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