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Transcript

Intelius

Backround:

  • Public Records Business
  • Based in Bellevue, WA
  • Founed in 2003

Services offered

  • Verification Services
  • Information Services
  • Protection Services
  • Screening Services

Live Family

  • Division of Intellius
  • Took over family builder
  • Communication tool for families
  • Facebook like service families

Major Issues

  • Critism from difficulties opting out
  • Customer complaints
  • Success or failure of live family

Planning

Which do you focus on first?

A: Starting with whichever is most difficult

B: Perform the customer focused project first

C: Increase revenue so you remain profitable

D: The Launch a new product

B: Perform the customer focused project first

Goal Setting

  • Prioritizing the tasks
  • Setting up a timeline
  • Overlapping division capability

Delegating

  • Divide tasks into divisions
  • Formation of more focussed groups
  • Provide specific goals to individual

Accountabilty

  • Employee vs. management
  • Lead by example
  • Work and manage simaltaneously

Organizing

How do you delegate your resources so you

can reasonably get this product out there while keeping customers satisfied?

A: Split up teams to tackle both issues at once

B: Assign the task of fixing the defective product to another department

C: Move all your resources to fix the defective product before finishing the launching

D: Move ahead with the launch and fix the product later

C: Move all your resources to fix the defective product before finishing the launch

Deciding who does what

Macro-management

Project teams

Intelius Autonomy

  • Individual tasks
  • Focus groups

Avoiding competitive inertia

  • Challenging employees
  • Empowering employees

Leading

Motivation: The set of forces that initiates,

directs, and makes people persistant in

their efforts to accomplish a goal

  • Goal setting theory
  • Mr. Petersen's view on goals
  • Specific goals
  • Extrinsic rewards
  • Intrinsic rewards

Which type of reward would be the most

successful motivator for employees?

A: Extrinsic

B: Intrinsic

C: Mixture of both

C: Mixture of both

  • Mr. Petersen is not just a manager, he is also a leader
  • Challenging but attainable goals
  • Motivating and leading by example

Controlling

How do you deal with this employees' poor performance level?

A:Fire the employee

B: Put them on a probationary period

C: Retrain the employee

D: Reassign them to another team

B: Put them on a probationary period

  • Standards
  • Performance
  • Maintenance

PIP

  • Personal improvement plan
  • Annual review
  • Disciplinary action

Benchmarking

  • Salaries and product performance
  • Direct deliveries

Conclusion

Strengths

  • Strong leader
  • Fights in the trenches
  • Open information

Weaknesses

  • Rely on employee motivation levels
  • Performance review is only annual
  • High focus on leadership skills vs. management

Suggestions

  • Reduce emphasis on less important projects
  • Utilize stock bonuses
  • Increase the number of performance reviews

QUESTIONS?

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