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CPI Crisis Development Model
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CPI Crisis Development Model
Staff Fear and Anxiety
Unpoductive Productive
Freeze Increase speed strength
Overreact Increase sensory qcuity
Respond Decrease reaction time
inappropriately
Precipitating Factors, Rational Detachment, Integrated Experience
Verbal Communication
Factor that influence behavior
The Response Continuum
Precipitating Factors
Rational Detachment
Integrated Experience
Limit Setting
Team Intervention
Safety
Professionalism
Litigation
ability to manage your own behavior and attitude
Decision- Making Matrix
Risk
Lower Risk
Higher Risk
R- Relax and Downplay
E- Explain or ask
S-State and tell
P-Prompt, Gesture or sign
O-Option to use physical intervention
N-Nurture Recovery
S-Support
E- Engage and Learn
Team Leader
First on the scene
Confident/competent
Best rapport
Team Leader/ Incident Manager Duties
Planning
Descision Making
Communication
Safety
Postvention Approaches
Behavior influences beahvior
The Coping Model
Indivdual and Staff
Simple/clear
Reasonable
Enforceable
C- Control
O- Orient
P-Patterns
I-Investigate
N-Negotiate
G-Give
Approaches for limit setting
Interrupt and redirect
When and then
If and then
Empathic listening
nonjudgmental
undivided attention
listen carefully
silence for reflection
Paraverbal Communication
The Supportive Stance
Tone
Volume
Cadence - rate and rhythm of speech
Position -where you are in relation to others
Posture- how you hold and move your body
Proximity- distance between individuals
Integrated Experience
Crisis Development Model Staff Approaches
Nonverbal Communication
1. Anxiety 1. Supportive
Change in behavior empathic nonjudgmental
2. Defensive 2. Directive
beginning to lose rationality declerating an escalating
3. Risk behavior 3. Physical Intervention
risk to self or others disengagment, holding
skills to manage beahvior
4. Tension reduction 4. Therapeutic rapport
decdrease in physical and re-establish communicatin
emotional energy
Proxemics
Personal space
Kinesics
Body language
Haptics
Communication through touch