Introducing
Prezi AI.
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Loading…
Transcript
Customer Portal
Purpose
- Add value to you and your customers
- Provide 24/7 secured & customized access
- Reduce call volume
- Enhance time allocation
- Improved customer service and retention
- Create an additional recurring revenue stream
- Analyze history to help consistently improve your service
Customer Portal
Mobile Field Service
Schedule Work
Graphical Schedule Board
- Monitor work progress in real time
- Properly utilize technicians
- Search by qualifications-certifications & skills
- Enhanced customer service
- Enable GPS to view routes
Product Capabilities
Schedule & Dispatch
Work
- Set up work orders via templates
- Create maintenance contracts
- Monitor work status and history
- Collect signatures
- Complete inspections
- Capture photos
- Scan barcodes
- Create and generate quotes
- And more!
Recap
- The Customer Portal & Mobile Field Service were created with the intent to help you deliver critical information
- These technologies allow you to cut costs & increase your revenue
- Develop more personalized customer relationships to enable exceptional customer retention & branding
PENTA
Service Management
Service Management-Defined
What is Service Management?
Customer-focused approach to delivering information technology
- Provide value to the customer
- Emphasize the customer relationship
its.ucsc.edu/itsm/servicemgmt.html
Penta Service Management
Purpose
Penta Service Management
Purpose-Continued
- Optimize field business functions
- Reduce admin costs & human error
- Eliminate double entry
- Provide staff & customers with more accurate data
- Document preservation
- Practice compliance
- Added customer value
- Customer self-service portal
- Increase productivity & profitability
- Input & access critical data anytime, anywhere
Ideal Industries
- Canadian Contractors
- Specialty Contractors
- Mechanical/HVAC Contractors
- Electrical Contractors
- Fire Protection Contractors
- Utility Contractors
Penta Service Management
Components
- PENTA Mobile Field Service
- PENTA Customer Self-Service Portal
Choose a template
Presentations from around the world
Learn more about creating dynamic, engaging presentations with Prezi