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Introductions & Objectives

5. Continuous Improvement Strategy

4. BCF Framework & Forecasted Benefits

3. Current Solution Roadmap

2. Project Overview

1. SteerCo #1 Progress

What we'll plan to discuss at the next SteerCo:

eCommerce

How are we seamless?

So what about this SteerCo?

A project Steering Committee is the key body within the governance structure.

It is responsible for the business issues associated with the project which are essential to the ensuring that it delivers.

It is concerned with the outputs and the attainment of project outcomes and is the body which will have ultimate accountability to make decisions.

START ZOOMING

SERVICE OFFICE

WHERE CAN WE DRIVE EFFICIENCIES?

STEERCO

HOUSEKEEPING

John Giddings

Evelyne Hebert

Pierre Villeneuve

And can you now introduce yourselves?

Olivier Bucamp

Marie Isabelle Henri

Peder Apelgren

There are three objectives for today:

To be a productive and united team which seeks to improve ourselves and others to provide a better future for the CSC

The HOTHOUSE Performance Challenge

LEARNING TO RIDE

OUR JOURNEY SO FAR

SETTING THE RIGHT PACE

TIME TO PUT OUR THINKING HATS ON

HOW CAN WE WORK BETTER TOGETHER?

WHAT WE'LL DO....

5. The output of the conversations will be captured by Lance, our Artist

4. You'll then discuss the opportunities per focused and rlate them to the CSC

3. And then discuss the opportunities and how they will impact the CSC

1. As a SteerCo, we'll choose four focus areas concerning the WBT theme

BREAKOUT SESSION:

So how does the Hothouse compliment the IKEA France strategy?

Aspirational

"HAPPY"

3.2bn

Operational

How this fits together....

And what are our objectives...

BEGINNING TO MOVE FORWARD?

Recruitment Update:

01.09.2016 - 279 Total Effectives

15.03.2016 - 303 Total Effectives

72 New Joiners since Sept 2015, with 25 Leavers across the CSC for the same period

WHERE ARE WE

THE VIEW FROM IKEA?

Insights & Nuggets:

SOLUTION UPDATES

FURTHER DEVELOPMENTS:

Understanding of projects/initiatives in IKEA

Risks & Issues....

"I FEEL SO ALIVE"

How are we ensuring the Solution Leads and the CSC adapt to, and are aware of, the Hothouse Project without losing the IKEA way?

COMMS UPDATE:

PRODUCT

DO WE GIVE THE CUSTOMER THE BEST PRODUCT ALONGSIDE THE BEST SERVICE?

ESCAPE INTO THE WILD

TAKE A BREAK

IKEA

LET'S THINK BIG

WHAT'S OUR BLUE SKY THINKING FOR ALL OF THESE AREAS?

TO REITERATE, THE STEERCO DATES FOR THE REMAINDER OF THE YEAR ARE AS FOLLOW:

Wednesday 20th April, 2016

Wednesday 18th May, 2016

Wednesday 15th June, 2016

Wednesday 13th July, 2016

Wednesday 31st August, 2016

All are scheduled from 0930 - 1230 and will be held in Tillsammens in the CSC

Olivier Baraille

Frederic Boulle

Iain McLeod

Capgemini UK

Subject Matter Expert

  • To update all SteerCo members on the current progress of the French Hothouse

Increased CSAT & CoW Engagement

  • To have an interactive session designed to better understand one theme - WBT - and how we can drive this across IKEA France

MANAGING FOR GROWTH

Governance, WOWs, processes, methodology

Michael Anderson

Capgemini UK

Programme Director

WELCOME TO

THE WORLD OF THE

FRENCH

CSC HOTHOUSE

Assessing and identifying opportunities

REVIEWING FOR GROWTH

David Gore

Capgemini UK

Project Manager

LEADING FOR GROWTH

Values, culture, interdependent style

DELIVERY

Where & how can we understanding?

Lance Bell

Capgemini UK

Artist

Data Driven Analysis

Unique, Meaningful & Trusted

POSITION FOR GROWTH

Fanny Guine

IKEA CSC France

Project Manager

To establish a Continuous Improvement culture

Pace of delivery requirements

  • To understand and appreciate the current position concerning the CSCs Dimensioning and Continuous Improvement plans

BCF development

Instability affecting the DH team

SteerCo - What is our Term of Reference?

Clemence Maisonneuve

Capgemini France

Business Analyst

What are your expectations?

Ensure that there is an established capability and knowledge base

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