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Lobby Ambassador Program

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DJ

Danielly Johnson

Transcript

Lobby Ambassador Program

Goals

Guest Voice

  • ITRec 69%
  • Currently at 68.3% (4/22)

Lobby iPad

This is where I need your help!

Forbes Public Area

  • 5 Star - 90% or higher
  • Currently 87.5% (ytd)

Shifts

Showcase

Front of House Action Plan

Owning the lobby

  • Morning ambassador
  • NEW! Evening ambassador
  • AM shift - 7am - 8am
  • Mid shift - 11am - 12pm
  • PM shift - 4pm - 5pm
  • Minimum 2 shifts per month

Lobby Line Delighters

  • Ritz-Carlton water
  • Honey sticks
  • Ritz-Carlton truffles
  • Ritz Kids Scavenger Hunt Packets
  • Rewards Enrollment
  • 3-4pm Ritz Kids showcase

ITRec 69%

Forbes 5 Star

Engaged Guest

Empowered Ladies and Gentlemen

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