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Conflict Resolution

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by

Christina Lott

on 8 August 2014

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Transcript of Conflict Resolution

CONFLICT
RESOLUTION
Christina L.
Graduate Assistant
SIL

EST
Using Productive Methods
Clear Communication
Steps to Resolving Conflict
Mediation
UNPRODUCTIVE STRATEGIES
PRODUCTIVE STRATEGIES
Avoidance
Force
Blame
Silencers
Gunnysacking
Manipulation
Personal Rejection
Fighting Below the Belt
Fighting Actively
Talk
Empathy
Facilitating Open Expression
Present Focus
Spontaneity
Personal Acceptance
Fighting Above the Belt
Misunderstanding
Clarify
Listen
A disagreement through which parties involved perceive a threat to their needs, interests or concerns
Individual
Interpersonal
Person vs. Group
Group vs. Group
Personal Differences
Information
Different Objectives
Environmental Factors
MEDIATION
Parties involved in a disagreement meet with an impartial and neutral party, the mediator, and attempt to reach a mutually satisfactory resolution of their disagreement.
Safer Atmosphere
Increased Focus on Interests
Helps People Communicate Clearly
Find Common Ground
Generate Options
Solve Problem Mutually
SIL Staff
President of Org.
Advisor
Bias Free Contact
1, 5, 7
4, 9, 12
6, 10, 15
3, 11, 14
2, 8, 13
SHARK: COMPETING STYLE
Authoritarian approach
TURTLE: AVOIDING STYLE
Non-confrontational approach
TEDDY BEAR: ACCOMMODATING STYLE
Giving in to maintain relationships
OWL: COLLABORATING STYLE
Problems are solved in way in which an optimum result is provided for all involved. Both sides get what they want and negative feelings are minimized
FOX: COMPROMISING STYLE
The middle ground approach
Define the Situation
Get the Specifics
Brainstorm Options
What if...
"Go for it- and don't forget it"
Manage Stress
Be Aware of Emotions
Pros: Creates mutual trust; maintains positive relationships; builds commitments
Cons: Time consuming; energy consuming
Pros: Minimizes injury when we are outmatched; relationships are maintained
Cons: Breeds resentment; exploits the weak
Pros: Does not escalate conflict; postpones difficulty
Cons: Unaddressed problems; unresolved problems
Pros: Goal Oriented; quick
Cons: May breed hostility
Pros: Useful in complex issues without simple solutions; all parties are equal in power
Cons: No one is ever really satisfied; less than optimal solutions get implemented
Let's practice!
Use 'I' Statements
Focus on Behaviors
Be Specific
Positivity
State Needs/Preferences
Listen for Needs
Clarify

*Used temporarily
Assertiveness
Cooperativeness
(Harmonizing)
Questions? Concerns? Conflicts?

Let's talk it out!

YOLO
can't we all just get along...?
you don't see me...
'bout that sharknado life
I should have something clever to say...but I reserve that for resolving conflicts.
Student Leader
Learn about your
conflict management style!
http://www.ncsu.edu/grad/preparing-future-leaders/docs/conflict-management-styles-quiz.pdf
Full transcript