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Virtual management
20323 이소희
20330 조상아
Problem recognition
Dear Manager,
On may 12, I ordered pants from your online shopping mall.
When they were delivered today, I tried them on.
Problem recognition
I ordered the same size for two pairs of pants but the
black pants were small. I was told to pay the shipping charge in order to return them.
Problem recognition
However, I'd like you to accept the return without the shipping charge because it's not explained that the black pants are smaller than normal size.
Problem recognition
Please find the attached photocopy of my receipt as proof of purchase.
Dear Minho,
Thank you for loving our product.
[저희 제품을 사랑해주셔서 감사합니다.]
It's a manager.
[매니저입니다.]
I'm sorry for inconvenience that you experience.
[고객님께 불편을 끼쳐 드려 죄송합니다.]
Delivery man would take up your goods.
[배달원이 고객님의 물건을 수령할 것입니다.]
After checking the pants condition, we would exchange it into size
that you want.
[바지 상태를 확인 후에, 고객님께서 원하시는 사이즈로 교환해드리도록 하겠습니다.]
Yours sincerely,
manager.
In spite of same size pants, because the manufacturer is different, this problem happens.
[같은 바지 사이즈임에도, 제조 업체가 달라 문제가 발생한 것 같습니다.]
This situation will never occur again, we will administer operating system and try our best to be a better company.
[이러한 상황은 다시 일어나지 않을 것이며, 운영 체제를 관리하여 더 나은 기업이 되기 위해 최선을 다할 것입니다.]
We would directly exchange the product, if you want.
[해당 상품은 고객님께서 원하신다면 직접 교환처리 해드리도록 하겠습니다.]
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