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HMS / ITS
4
Transcript
HMS / ITS
BAND STRUCTURE
ORGANIZATIONAL CHART
- 5A&5B - Junior and Senior Process Associate
- 4A - DET/SME, Management Trainee
- 4B Stands for Assistant Manager
- and so on..
What's up with us?
Our engagement
An one-time interaction between a customer seeking the solution for a problem and a customer service representative.
- Account maintenance for productivity systems; HR;
- Creation/modification/deletion) for the Customer’s specific applications
- IT troubleshooting for several internal and Microsoft licensed applications
- Assistance on VPN Issues – a secured way to connect from free internet to client and Genpact environment
- Network related issues basic troubleshooting
- Application installation through configuration management console
TIP TRAILER SERVICES
• Password reset/account unlock
• Account creation/modification/deletion from the Customer’s specific applications
• Basic troubleshooting for internet browsers, outlook
• Assistance on VPN issues
• Shared drives and DLs access
• O365 accounts
• Installation of certain applications required by the customer
• Printer installation and troubleshooting
The Coca-Cola Company
- Password reset & Account Unlock - Active Directory
- iOS and Android Support & Device Enrollment Management
- Windows, Internet Browsers, Software, Java, Microsoft Office Troubleshooting
- SCCM install/repair
- SAP basic app troubleshooting
- VPN connectivity troubleshooting and installation of the VPN (Global Protect)
- Microsoft Bit Locker Support: providing the Bitlocker Recovery Key
- Wi-Fi / network connectivity troubleshooting
- BlueJeans troubleshoot/install
- Box troubleshoot/install
- Printer network troubleshoot (mapping)
- Service requests assistance
- VMware troubleshoot
FEDERAL MOGUL
ALLY
Level 1 main activities:
ARMSTRONG
- O365 – full account creation and administration for Users and Mailboxes
- SCCM – full console access to check and manage Software Distribution Packages
- SAP – account unlock, password reset, request account creation, extend access, transactions overview, extend account validity
- VMware access to reset and monitor virtual machines
- Windows, Internet Browsers, Java Troubleshooting
- VPN connectivity troubleshooting
- Printers troubleshooting
- Active Directory user accounts full administration
- Software installation through Active Directory
- Armstrong software troubleshooting
- Share drive administration: creation and managing accesses for users
- Enable/disable computers through Active Directory
ESI & UPL
- Password Reset/Account Unlock - Active Directory
- AD account creation, Exchange mailbox creation, Office 365 license assignment.
- Exchange Administration, Shared mailboxes and DLs creation/access
- SharePoint Site Admin, access and creation
- SCCM install
- SAP password reset and install
- VPN connectivity troubleshooting and installation of the VPN software
- Mail trace and white-listing domains
- Microsoft Bit Locker Support
- Office products troubleshoot /Install
- Lotus Notes install and configuration
- VIM account creation
- Joining computers into domain
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