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SACM Process
1
No
New CI?
SACM Process
Update CMDB
Yes
Asset Control
SACM Process
Roles & Responsibilities
'Danish Clock'
Terminology
1. Asset purchased or CI identified for Change.
2. New and retired Assets:
- Initial CMDB record created by the Asset Management Administrator.
- Asset attributes are locked for other IT staff.
- IT staff updates the CI information after installation/removal of the Asset.
3. CMDB is updated through the Change process, after the Change is complete but before closing.
- Asset - IT $500, Fixed $5000
- Configuration Item (CI)
- Configuration Management Database (CMDB)
- Attributes and Relationships
There is a Danish proverb that runs “When you have a clock in your house, you know the time – once you get two clocks you are no longer certain.” SACM delivers that one clock for all processes and so glues them together, delivers consistency and helps achieve common purpose.
~ Hans Dithmar
WHAT: Asset and configuration information, from legacy sources (databases, spreadsheets), nightly discovery processes (SCCM, OME, NA), and manual entry by IT staff.
WHY: To support other ITIL processes. The CMDB is not intended to be a complete resource for technical procedures and troubleshooting.
WHERE: Financial accountability, audit compliance, Change risk assessment, Incident response, and IT planning.
SACM Process Owner – Oversees the SACM process and the CMDB. Plans and coordinates all activities required to carry out, monitor, and report on the SACM process.
Asset Management Administrator – Responsible for entering, tracking, and reporting the value and ownership of financial assets throughout their lifecycle.
Change Implementer – IT staff who implements Change Requests. Responsible for manually updating changes to CIs in the CMDB when the Change is complete.