Intercultural communication
43
Course Objective: Understand cultural differences, knowledge of intercultural communication to specific cross-cultural interactions, compare the the behaviors, values, and beliefs of cultural groups, analyze our cross-cultural interactions. Knowledge about immigrants.
Craig Sorti's definition of culture is the share of assumptions , values and belief of a group of people which result in characteristic behaviors.
A- Africa, C -China, F-France, G-Germany
I-India, M-Mexico, ME-Middle East, R-Russia
S-Spain, SEA- Southeast Asia, UK-United Kingdom
US-United States.
The Iceberg Model
The U Curve Hypothesis.
1. Initial euphoria.
2. Psychological Dive.
3. Gradual Adjustment.
4. Adaptation.
Bennet's Development of Intercultural Sensibility.
1. Denial.
2. Defense.
3.Minimization
4. Acceptance.
5. Adaptation.
6. Integration.
Ybeth Jimenez
Robert Jersak
Comm 1051
"A" Project.
Dec 11,2017
CONCLUSIONS
Communication
Channel
Definition
The medium across which the message travels. For example, face to face , telephone, internet, television, others.
Is the sending and receiving of messages.
`
The Immigrant experience
Types of messages.
1. What do you think about immigration?
2. What do you know about immigrants?
3. Watch video
- Verbal : With words.
- Paralanguage: How we use our voice to impact a change in a verbal message.
- Non-Verbal : Body language , eye behavior, hand gesture, facial expressions.
Intercultural
Awareness Training
Level I.
Level III.
Table of Contents
Introduction........................................12:00-12:10
Group activity....................................12:15-12:30
Session 1
Communication ................................12:30-1:00 Culture ......................................................... 1:00-1:30
Working across culture.............. 1:30-2:00
Break ................................................................ 15 min
Group activity.....................................2:00-2:15
Session 2
The Iceberg Model ........................ 2:15-2:45
Session 3
U-curve....................................................2:45 -3:00
Session 4
Intercultural Sensibility...............3:00-3:15
Immigrant experience ................3:15-3:30
Debrief activity...................................3:30-3:45
Conclusion.............................................. 3:45-4:00
Culture
Down Deep – (What is True!)
• Beliefs, basic assumptions, world view:
Nature of Human Nature
Nature of Human Relationships
Nature of Human Activity
Nature of Reality, Time & Space
Relationship to Environment
Nature of/ Relationship with Supernatural
The Top of the Iceberg – (What We See and Heard)
• Paralanguage
• Nonverbal Behavior
Body Language
Eye Behavior
Gestures
Posture / Stance / Walk
Appearance
Touch
Space
Time
• Artifacts (any human-made object)
Concept of Self
US UK, F,G R,I,S J ME,M, A SEA,C
Collectivist
Individualist
Sorti's Scale
Personal Vs Societal Responsability
Subjective and Objective
US ,UK,G J F R,S I, M, SEA A,C,ME
US ,UK,G J, F R S I,M, SEA A,C,ME
Logic of the heart
Required Book.
Figuring Foreigners out
Logic of the head
Particularist
Universalist
Locus of Control
Concept of Time
US G UK J F,S SEA I,R M ME, A
C
US UK G J R F S C SEA, I,A
ME, M
External
Internal
Polichronic
Role of Concept
Monochronic
Degree of Directness
US G R F I,S,UK M , ME SEA J
A,C
G US F R S I ME A,C J
UK M SEA
High Context
Low Context
Indirect
Attitude toward uncertainty
Direct
Importance of Face
US UK SEA I G ME R F,S J
A C M
Level II
G US UK,F ME,I C,A, J
R M,S SEA
Skeptical
Positive
Face More important
Attitude toward work
Face less important
Power Distance
J US,G I, C SEA F R
UK M ME S A
US, UK,G J S F A ME,C R
M,I SEA
Quality of Life
Achievement
Source of Status
High
Low
Key of Productivity
G,US UK J,C F,M I A
R S,SEA ME
G,US R, UK F,S SEA,C,I ME,M,A J
Ascribed
Achieved
Harmony
Results
Building Block of Culture .
*Concept of self. ( Individualitist-Collectivitist)
* Personal vs Societal Responsability. ( Univesalistic- Particularist) .
* Subjective and Objetive .( Logic of head-Logic of heart).
*Concept of time.( Monochronic - polychronic).
* Locus of control .( Internal-External).
Building Blocks of Communication.
* Role of context .( Low-high).
* Degree of Directness.( Direct - Indirect).
* Importance of face.( Less important-more important).
Building Block of Workplace .
* Power Distance. ( Low- High).
*Attitude toward uncertainty. (Positive-Skeptical).
* Attitude toward work.( Achievement-Quality of life).
* Key of Productivity.( Results-Harmony).
* Source of status .( Achieved -ascribed).
• Norms (Specific standards of behavior -- what “should” or “should not” be done -- that are sometimes codified into rules or laws)
• Values (Highly prized concepts which are generally shared by members of a group which serve to integrate as well as guide and channel the organized activities of its members
Working Across Cultures.
To avoid making blunders, a person must be able to dicern the difference between what must be done, what must not be done.
* Production
* Names
*Marketing
*Translation
*Management
*Strategic Management
Example
Dimmensions of Difference
The Nike SB Black and Tan Quickstrike
Coinciding with St. Patrick’s Day, Nike attempted to get in on the festivities by naming an SB Quickstrike after a popular beverage that combines Guinness and Bass. The “Black And Tan” name however, has another, more sinister connotation for many Irish people. The Black And Tans were a British paramilitary unit deployed to Ireland in the 1920s to suppress an armed revolution against British rule. The group became notorious for their numerous attacks on the Irish civilian population. Ciaran Staunton, President of the Irish Lobby for Immigration Reform, told Irishcentral.com that the move left him speechless. “It would be the American equivalent of calling a sneaker ‘the al-Qaeda.'”
Required Book- Blunder International Bussines.
Author David A. Ricks.
- Disability/mental /physical behavior.
- Age generation.
- Class/social economic status.
- Ethnicity
- Gender.
- Locality.
- Ocuppations.
- Nationality.
- Region.
- Religions.
- Sexual orientation preference.