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Active & Inactive Listening

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Brittany Whisnant

on 6 February 2014

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Transcript of Active & Inactive Listening

Active & Inactive Listening
What is Active Listening?
Examples:
What is P.E.T?
How to Active Listen:
Paraphrase the speaker's meaning:
Ask questions:
Express understanding of the speaker's feelings:
Inactive Listening:
Examples of inactive listening:
Active listening was developed by Thomas Gordon, which was part of his
Parent Effectiveness Technique
[P.E.T] technique.
P.E.T
is the process of you, the listener, showing the speaker you understand what they are saying through content and feelings.

Repeating in your own words what the speaker means will demonstrate you understand their point and also that you are interested in what they have to say.
Try to avoid leading the speaker in the direction you, the listener, think he/she should go.
Don't paraphrase too much- only when you feel there's a chance of misunderstanding or when you want to continue the conversation.
Ask questions to better understand the speaker's feelings and thoughts.
Asking questions will allow the speaker to feel that he/she can elaborate on these feelings and thoughts.
Echo the feelings of the speaker when replying. This allows the listener to understand what the speaker is feeling.
Echoing the speakers feeling also allows the speaker to see his/her feelings objectively and to elaborate on them.

"Active Listening helps you check your perception of what the speaker said, and more importantly, what he or she meant."

In other words, being an active listener means that you think about what the speaker said, to make sure that you have understood correctly. You ask questions to clear up any uncertainties, and let the person know that you do care to know what they're saying.

Or in other words being able to keep a good conversation going without misinterpreting the information being given,and knowing how to respond
.
You just bought a new car. A week later, it stops running, and has to be repaired. You would be aggravated, and say something like:

"I just bought that car! I spent every dime I had on a car that already needs repairs!"

Your friends will have many different responses:
A.) "That sucks!"
B.) "Yeah, I had mine worked on a couple weeks ago. Hopefully it won't cost too much."
C.)
"You're already having to repair the car you just bought? I'm sure you're aggravated; I would be too."

-Out of all the responses, Answer #3 would be the best example of active listening. What was stated in the first place was repeated, to show that the message was received. The friend also stated that he/she understood how the other person was feeling
Inactive listening is the opposite of Active Listening. It shows that one probably doesn't know (or care about) what the speaker is saying, and makes it harder to connect to the speaker.
Solution messages should also be avoided in responses.
You just bought a new car. A week later, it stops running, and has to be repaired. You would be aggravated, and say something like:

"I just bought that car! I spent every dime I had on a car that already needs repairs!"

Your friends will have many different responses:
A.) "That sucks!"
B.) "Yeah, had mine worked on a couple weeks ago. Hopefully it won't cost too much."
C.) "You're already having to repair the car you just bought? I'm sure you're aggravated; I would be too."


-Answer A would be the best example of inactive listening. The friend showed no empathy, and does not say anything that would show that he/she was interested, or that they cared to hear it.
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