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References
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Bateman, Thomas S., and Carl P. Zeithaml. Management: Function and Strategy. Irwin, 1990 Retrieved from http://www.inc.com/encyclopedia/interpersonal-communication.html
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Interpersonal Communication https://www.mc.edu/rotc/files/5913/1471/7319/MSL_201_L08b_Interpersonal_Communication.pdf
When communicating there are many factors to consider. It is important to understand the different styles of communication that are used for certain situations. The use of business, interpersonal, group and cross cultural communication each have different goals and outcomes. Diverse methods of verbal and nonverbal communication is also used amongst these styles and may affect the intention of the communication.
Communication is used for many different reasons whether it be independent or shared between many people. To achieve effective communication correct understanding and use of these styles are determined by their goals and use of verbal and nonverbal communication.
The methods we use to transmit information will often determine the path or trajectory of the conversations and communications.
Communication styles being presented are; Business, Cross Cultral, Interpersonal and Group.
This presentation will help with the understanding of the theories, goals, verbal and non verbal styles of each communication style.
What is it?
Non Verbal
Non Verbal
Cross culture communication is the interaction between people of different ethnicities and customs (Investopedia, 2010).
Aspects of nonverbal communication can determine a person’s emotion or understanding. Some cultures hold strong traditions when using nonverbal communication such as a bow. It is important to understand the differences as a simple gesture can easily be misconstrued. For example a kiss on the cheek may be an acceptable greeting for an Italian although may be offensive for some Indonesians. (Tannen, 2016). Eye contact and haptics are also considered important in different cultures (Universal Class™, 2016).
What is it?
We use effective communication within companies great and small for a focused goal. This would be to achieve profit and increase productivity. Business Communication has potential to influence, change perception and trends. It is used to ensure staff are happy, which drives productivity, better performance in critical thinking or able to recognise problems sooner and inform the ideal person to work towards resolutions. (Bovee & Thill, 2012)
Goals
Verbal
Goals
Verbal
Relationships and propagations between nationalities means cross cultural communication is becoming an essential skill of the future. It allows people from all over the world to negotiate business and corporate transactions, resolve and discuss government issues and converse with respect and understanding for different cultures and ideals. (Investopedia, 2010).
Verbal communication allows people to share their ideas and philosophies. Understanding when to speak, what to say, and how to say it, is an important tool of cross cultural communication. Different ideals may mean use of jokes, satire, compliments, questions and relaying of information could be easily misunderstood. Tone pitch and inflection may also affect the meaning and understanding of what is being said. Most plainly, a knowledge of specific language is needed to verbally communicate between cultures. (Tannen, 2016).
Non Verbal
What is it?
Non Verbal
One Way Communication
This method of communication is generally given as a directive or as instructional conversation. It is delivered in a way that the receiver does not have an option of reply.
Non verbal communications include facial expressions, tone, body language and physical distance between those communicating.
Non verbal communication can provide additional information not expressed verbally.
It provides details such as; the communicator has finished speaking, they may use hand gestures to surmise or request answers and responses.
Two Way Communication
Sharing information, constructive exchange in ideas, expressing
opinions and being able to contribute, listen and absorb
the conversations.
Verbal
Goals
Verbal
Understanding which style of interpersonal communication should be used in different environments and how the outcomes will vary.
"Different individuals use different communication styles," the authors noted. "A communicator should realize that some styles are more effective than others in certain situations."
Bateman, Thomas S., and Carl P. Zeithaml
When communicating verbally there are factors to entertain, depending on how you would like the information to be delivered.
Being forceful, loud or rude will close the conversation and become delivered in "one way" communication style.
Providing and environment of respect, good listening and providing open ended questions will involve your audience and encourage them to engage in your communication.