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The CLASS Model
Transcript of The CLASS Model
The CLASS model
Dr. János Kollár
Patient and Relative
(The Art of "Being There")
How to handle disturbing phone calls?
1) Identifying the Emotions
2) Identifying the
of the Emotions
3) Adequate Reply
(Making Link in Between 1 and 2)
Understanding + Feed-Back
Assessing the knowledge of the patient
Aim: Providing adequate information
1) Summary in 10-12 sentences