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The CLASS Model

Medical Communication
by

Janos Kollar

on 11 September 2017

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Transcript of The CLASS Model

Doctor-patient Communication
The CLASS model
Dr. János Kollár
assistant professor
C
Context
Proxemics
135
degrees
Kleenex tissues
1-1,5 m
Eye contact
Patient and Relative
Bedside Manner
Curtain
(privacy)
Sitting (proxemics)
L
Listening skills
(The Art of "Being There")
Silence
Repetition
Clarifying
How to handle disturbing phone calls?
A
Acknowledging Emotions
1) Identifying the Emotions
2) Identifying the
Reasons
of the Emotions
3) Adequate Reply
(Making Link in Between 1 and 2)
EMPATHY
Understanding + Feed-Back
Touch
Normalizing
S
Strategy
Assessing the knowledge of the patient
Aim: Providing adequate information
S
Summary
1) Summary in 10-12 sentences
2) Questions
3) Contract
Thank you
Dr. Buckmann!
Eye Contact
THANK Y
U
Full transcript