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Trending searches
-interconnection between customers, service providers, and other customers sharing the experience.
-parts of inseparability do change in online booking...
- Variation in consistency from one service to the next.
-More consistent when booking online.
- the inability to be kept or saved for future use.
- slightly changes when looking at online booking.
Times have changed...
-online booking of tickets is becoming increasingly popular.
Benefits of online web booking
-convenience
-customize
-easy to compare airlines and rates
-inability to be touched or sensed in the same manner as physical goods
-when on web there is increased tangibility because...
- highly value customer loyalty, want to deal directly
-Don't want to take away from own profits
- want to distinguish themselves from other competition