Introducing 

Prezi AI.

Your new presentation assistant.

Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.

Loading…
Transcript

Inseparability

-interconnection between customers, service providers, and other customers sharing the experience.

-parts of inseparability do change in online booking...

Heterogeneity

- Variation in consistency from one service to the next.

-More consistent when booking online.

Perishablity

- the inability to be kept or saved for future use.

- slightly changes when looking at online booking.

Case

Times have changed...

-online booking of tickets is becoming increasingly popular.

Benefits of online web booking

-convenience

-customize

-easy to compare airlines and rates

Southwest Airlines

Intangibility

-inability to be touched or sensed in the same manner as physical goods

-when on web there is increased tangibility because...

- highly value customer loyalty, want to deal directly

-Don't want to take away from own profits

- want to distinguish themselves from other competition

ONline Air Travel: Expedia, Orbitz, and travelocity lead the pack

Learn more about creating dynamic, engaging presentations with Prezi